As a business owner I expect a lot. A lot of it comes from the fact that I have done the job that I am now entrusting to my employees, and I have high opinions and standards for how it gets done. However, that can be damaging if expectations are too high or unrealistic. Lend me your ears as I explain how I have managed to screw up the art of what to expect.

Everyone is business got into business so they could have two things: more money and more free time. So why do I hear so often that owners can't afford to train their techs or don't have the time to attend educational events? Lend me your ears as I explain how I have been able to shut my company down numerous times for trainings, events, and improvements. It is more worth it than you think.

People ask me all the time how I got the company culture I did. The answer is simple. I put my employees first - over me and my customers. I treat them the way I wanted to be treated when I was a technician. If you put your employees first and become a Servant Leader, magic happens.

Sorry to leave you hanging last week, but here is the conclusion to that episode. In this episode I explain why it's more important to know YOUR numbers rather than learn someone else's, and how some of your numbers can impact others and even some of your big business decisions.

You've probably heard a lot that you should know your numbers, and you should. But what numbers should you know, and why? This week I discuss why you should learn your numbers and how they can help you.

Growth can be fun, exciting, and rewarding - but it comes with it's own share of troubles. The bigger a company gets, the bigger the more headaches it brings. Growing a company should be done carefully and with lots of planning, so you can make the headaches smaller. Lend me your ears as I discuss the Why, When, How, What, and the Where of working ON the business, instead of IN the business. 

We all know how important documentation is in a customer's home, but how many of us are documenting our company in the same way? I wasn't. Today I talk about 16 different forms and documents we now use to keep a paper trail in our business - from the day an employee is hired, to the day they become a Lead, and even if they get into trouble. If you don't have some of these forms you may be in for a massive headache. Lend me you ears as I go over some of our company's paper trail.

I have my first guest on the show this week! My Office Manager, Jill Valade, joins me to talk about how she started in the industry and how she went from creating an office to someone else, to creating my office in her house to running the well oiled machine we now have at Ceaser Chimney! Lend US your ears as we dive into the ups and downs of creating a CSR!

When I talk to most new business owners I find that most of us are missing the same key ingredient that will take our business to the next level. Without this piece of the puzzle it is very hard to grow and scale the business, and as an owner we end up with more on our plate than we should. So lend me your ears as I explain how to connect the dots by finding the missing link in your business.

Accountability is the key ingredient in all aspects of running a business, doing your job, or living your life. In this episode I bounce all over the place showing how important it is to have accountability at all levels of your life and work. And if you think you're an "Alpha" or know someone who thinks they are, you're gonna love this one.