Here's what we discussed:
What Difrent does as an organization
Randal's role as Head of Growth
Where Randal started his career and how he transitioned into Product Management
How Difrent helped to quell the COVID storm in the UK
The massive challenge that Randal was given to solve and the 7-day window he had to do it
How the team approached the challenge and the massive team it took to tackle this hairy problem
The process of developing and validating the MVP
Why you'll likely always have to make some assumptions and why it's important to call those out and document them
How the Design Sprint process was utilized brilliantly to tackle this challenge
The initial launch of the product and how it scaled so quickly to all of the UK
Support mechanisms Randal and his team put into place and the MVP process around the support infrastructure
The culture and buy-in around the entire effort
How crisis can help break down barriers that would typically be in place
The personal driver behind Randal's passion in leading this product development effort
How true user empathy leads to amazing outcomes
The risks that Difrent identified early on and how they combined qual and quant data to validate the scale of the risk
Why communication is such a vital skill for Product Managers