Lessons In Product Management

Effective Collaboration Between Customer Success and Product Management featuring Bhavika Kochhar - CSM at Algonomy and Founder of In Customer Success

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As we celebrate International Women's Day today, I'm super excited to have a woman on the podcast who is making waves in the world of Customer Success. On this episode of Lessons in Product Management, I have Bhavika Kochhar, a Customer Success Manager at Algonomy and she has been in similar roles for the last 5 years. She also a founder at IncustomerSuccess, CSLadies, the Bhavika&Lotte CS Chat Show and has many other initiatives in the works in her continued dedication to the field of Customer Success. And today, we're going to discuss how impactful it can be when CS Managers and Product Managers collaborate well together

Here's what we discussed:

  • The role of Customer Success
  • How that role intersects with Product Management 
  • And how the Customer Success org can be a gold-mine of insights for the Product Team
  • The benefit of a technical background in Customer Success and how PMs can help CS team develop those technical competencies
  • Why Customer Success is an organizational job, not just the CSMs job

    • Connect with Bhavika on LinkedIn

    ...more
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    Lessons In Product ManagementBy Path2Product
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