Let's Vent Podcast

Send us Fan Mail

In our latest episode, we unpack the ins and outs of HVAC business success with the insightful Chris Hunter, a name synonymous with excellence in our field. From secret shopping tactics to the importance of mentorship, Chris leaves no stone unturned in explaining how to thrive in today's competitive HVAC landscape. Don't miss this in-depth conversation that will surely elevate your company's game!

Key Takeaways:

• The Power of Systems:  Learn how consistency and training can make or break sales performance and customer satisfaction.

• Leadership & Planning: Discover Chris Hunter's insights on the significance of great leadership and meticulous planning to succeed even during tough economic times.

• Investing in People: Chris emphasizes the profound impact of investing in your team, from fair pay to meaningful work that aligns with company missions.

Don’t forget to share your favorite insights from the episode with someone in your network who could benefit. Together, let's keep the knowledge flowing!

Find Chris:

On The Web: https://www.servicetitan.com/
E-mail: [email protected]
Linkedin: https://www.linkedin.com/in/hunterhvac/
Facebook: https://www.facebook.com/ServiceTitan
YouTube: https://www.youtube.com/user/servicetitan
Instagram: https://www.instagram.com/servicetitan/

Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca/
For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662



Sponsored By:
Chiirp: https://chiirp.com/hssr
Elite Call: https://elitecall.net
On Purpose Media: https://onpurposemedia.ca 

Send us Fan Mail

In our latest episode, we sit down with Tom DeSantis, Redwood Services’ director of field sales, for an in-depth discussion filled with actionable insights. Whether you're a seasoned HVAC professional or just curious about the industry, you won't want to miss this!

Key Takeaways:

• Data-Driven Decisions: Data isn't just numbers; it's the blueprint to your business's success. Learn how Tom's process for analyzing and tracking improves sales performance and operational efficiency.

• Strong Leadership Focus: Discover why Redwood stands out in the crowded HVAC space with their people-first partnership model. Tom shares the significance of preserving team culture post-acquisition for sustained growth.

• Premium Service Philosophy: Hear Tom's approach to ensuring top quality service at premium pricing. It's not just about convincing customers; it's about reminding your team of the value they deliver every day.

Don't miss this revealing conversation on HVAC Success Secrets: Revealed!


Find Tom :
On The Web: https://redwoodservices.com/
E-mail: [email protected]
Mobile: (914) 837-1293
YouTube: https://www.youtube.com/@redwoodservices1910
Instagram: https://www.instagram.com/redwood_services
Linkedin: https://www.linkedin.com/company/redwood-services-llc/

Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca/
For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662



Sponsored By:
Chiirp: https://chiirp.com/hssr
Elite Call: https://elitecall.net
On Purpose Media: https://onpurposemedia.ca 

Send us Fan Mail

From the True Grit event in Memphis, we were lucky to catch Dustin Van Orman, President of Mergers and Acquisitions at the Any Hour Group. We discussed the workings of creating loyalty and trust with customers, the upcoming interactive event for HVAC professionals, and strategies for continuous business improvement even amidst challenging markets.

3 Key Takeaways: 

• Customer Education & Options—Understand the importance of providing service and educating your customers, and offering innovative equipment options that can elevate their experience and your business’s reputation.
• Continuous Training & Leadership Development - Dive into the company's comprehensive training strategies involving rigorous ride-along programs and perpetual weekly sessions, ensuring the technical team and managers are equipped to excel.
• Smart Marketing & Analytics - Recognize that astute marketing doesn't mean merely increasing spend but entails negotiating and understanding business metrics, and data to foster long-term relationships and growth.

Listen to the full podcast for insights into creating a stellar service business that thrives on loyalty, innovation, and exceptional leadership.


Find Dustin:

On The Web: https://anyhourservices.com/
E-Mail: [email protected]
Phone: 801-787-3546
Linkedin: https://www.linkedin.com/company/any-hour-services/
Linkedin: https://www.linkedin.com/in/dustin-van-orman-26269184/

Dustin’s Previous Episode: https://www.youtube.com/watch?v=tt3luO8v0ew


Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca/
For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662


Sponsored By:
Chiirp: https://chiirp.com/hssr
Elite Call: https://elitecall.net
On Purpose Media: https://onpurposemedia.ca

Send us Fan Mail

At True Grit in Graceland, we had the pleasure of sitting down with marketing maven Brianna Skiffington. She shared a goldmine of insights on how KPIs, benchmarks, and transparency between marketing and operations can skyrocket your HVAC business's performance. She also discussed the launch of CXC and how this technology will change the way we do business.

Three Key Takeaways 

• Marketing Performance Metrics: The average ticket can be a game-changer in evaluating and enhancing your marketing strategies.
• Educating Customers: A well-informed customer reflects positively in your numbers - it's all about the sales process!
• Ad Dashboards & Job Type Analysis: Utilize advanced tools for precise revenue tracking and allocate your budget to the job types with the highest returns.

Don't miss this episode filled with actionable advice that can take your business to the next level! 

Find Brianna:
On The Web: https://www.cxc.ai/
On The Web: https://freeagency.ai/
On The Web: https://briski.me/
Linkedin: https://www.linkedin.com/in/briskiffi/
Linkedin: https://www.linkedin.com/company/cxc-ai
Facebook: https://www.facebook.com/briskiffi

Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca/



Sponsored By:
Chiirp: https://chiirp.com/hssr
Elite Call: https://elitecall.net
On Purpose Media: https://onpurposemedia.ca 

Send us Fan Mail

In our latest episode, Evan sat down with Brian McDermott, the mastermind behind Prostar Plumbing and Heating, to uncover the success secrets of the HVAC industry. Get ready to transform your business with insights that go beyond the conventional! 

Key Takeaways 

• Providing Options: It's not about pushing a sale; it's about presenting solutions. Customers trust you more when they have choices, leading to better outcomes for everyone involved. 
• Honest Solutions: Quality, reliability, and satisfaction are crucial. Ditch the "fixed, right or it's free" mantra and focus on tangible, long-lasting solutions that truly address your clients' needs.
• Ongoing Training: From role-playing to active fieldwork, structured training and consistent coaching ensure that your team knows not only the "what" but also the "why" behind every service offered. This elevates the customer experience and underlines the value your business provides.

Tune in to uncover the secrets of creating an unstoppable HVAC business with Brian McDermott's expertise. Share this episode with your network to spread the wealth of knowledge!

Find Brian:

On The Web: https://prostarplumbing.ca/
Linkedin: https://www.linkedin.com/in/brian-mcdermott-a21192195/




Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca/
For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662


Sponsored By:
Chiirp: https://chiirp.com/hssr
Elite Call: https://elitecall.net
On Purpose Media: https://onpurposemedia.ca 

Send us Fan Mail

In a truly eye-opening 200th episode of HVAC Revealed, we sat down with Amanda Triolo from CxC and Nathan Mandsager from Child Voice to discuss the profound impact of mission work and the integration of trades into the tapestry of global healing and community engagement.

Here are 3 key takeaways from the episode:

• Global Perspective in Local Business: Engaging in mission work isn't just about what's accomplished overseas – it’s about the perspective it brings home, too. This conversation highlighted how tradecraft could be harnessed to effect real change locally and globally, bringing new depth to professions we may take for granted.
• Community & Vision: Our guests discussed the urgent need for companies to be mission-driven, emphasizing that corporate responsibility extends far beyond income statements. Grasshopper’s enthusiasm for supporting vocational tracks through Child Voice demonstrates the potential for trades to contribute to societal healing.
• Shared Human Experience: Nathan's storytelling, including the powerful narrative of Kasimi, a young refugee, not only illuminates the realities of those in conflict zones but also poignantly reminds us of our capacity for empathy and support. His experiences delivering aid underpin the importance of personal connections and recognizing our shared humanity.

Take a moment to consider how you might integrate global awareness and mission-driven purpose into your professional endeavors. And if you're looking to be part of the solution, remember that you can support Child Voice's efforts through various forms of engagement and contributions. Dive deeper into our discussion by tuning into this milestone episode of HVAC Revealed.

🔗 And please, share this message with at least one contact – let's amplify the message of hope and engagement within our networks!

Find Amanda:
On The Web: https://www.cxc.ai/
Linkedin: https://www.linkedin.com/in/amanda-triolo-8989b851/
Linkedin: https://www.linkedin.com/company/cxc-ai/

Find Nathan:
On The Web: https://childvoice.org/
Linkedin: https://www.linkedin.com/in/nathan-mandsager-2603b13a/
Linkedin: https://www.linkedin.com/company/childvoice-international/
Facebook: https://www.facebook.com/childvoice/
YouTube: https://www.youtube.com/user/childvoiceintl

Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca/
For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662



Sponsored By:

Chiirp: https://chiirp.com/hssr
Elite Call: https://elitecall.net
On Purpose Media: https://onpurposemedia.ca

Send us Fan Mail

We had Uzair Ahmed on the podcast! He’s a partner at Cottonwood Automation, a digital operations agency that designs and implements digital tools and processes for HVAC companies!  We dove deep into the trenches of business metrics, recruitment strategies, and the indispensable role of automation in the HVAC industry. Listen in as Uzair shares a treasure trove of actionable advice applicable to HVAC businesses as to any service-based industry.

Three key takeaways 

• Metrics Matter: Don't wait for a perfect system to begin tracking your business metrics. Start tracking conversion rates, follow-up actions, and daily performance. A simple Excel spreadsheet can put you leagues ahead in terms of understanding and improving your operations.

• Culture & Recruitment: Your company's culture is your brand. Uzair highlighted the significance of being a "great place to work," not just to attract top talent through recruitment but also to strengthen referral programs. A positive work culture can even offset the need for higher salaries.

• Embrace Automation: Define your processes, then digitize and automate them for peak efficiency. Uzair specifically pointed to automating customer follow-ups and retention efforts, noting the importance of personalized text messages and emails to maintain a customer-focused approach.

Tune in to HVAC Revealed for the full scoop on how Uzair Ahmed is revolutionizing the way HVAC businesses operate, and maybe pick up a few tips on how to supercharge your own operation. 

Remember, sharing knowledge is the engine of innovation and growth. 

Find Uzair :

Book a Discovery Call Today!: https://www.cottonwoodautomation.com/
E-mail: [email protected]
Linkedin: https://www.linkedin.com/in/uzairahmed2/
Linkedin: https://www.linkedin.com/company/cottonwoodautomate/

Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca/
For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662


Sponsored By:
Chiirp: https://chiirp.com/hssr
Elite Call: https://elitecall.net
On Purpose Media: https://onpurposemedia.ca  

Send us Fan Mail

Join us for an illuminating discussion at AHR 2024 with industry pioneers, Logan Marshall and Peter Capuciati, on revolutionizing the HVAC landscape. Their insights bridge the gap between traditional practices and cutting-edge innovations, driving change and fostering a service-driven culture.

𝗞𝗲𝘆 𝗧𝗮𝗸𝗲𝗮𝘄𝗮𝘆𝘀:

• Core Values and Culture: Discover the vital role of company core values, such as gratitude and service, and how these principles can inspire technicians and leaders alike to find deeper fulfillment in their work.
• Training and Retention: Learn how tailored training methods, transparency, and recognition contribute to enhancing employee retention and why investing in holistic development, including soft and life skills, is essential for the industry’s evolution.
• Technology in Practice: Delve into the ways Bluon leverages intuitive software to address common time drains, such as diagnostics, tech support, and parts replacement, thus propelling the HVAC industry toward greater efficiency and impact.

Don't miss out on the visionary leadership lessons, market adaptations, and the sheer joy of contributing to a burgeoning service-oriented ecosystem. Tune in to this episode for a trove of wisdom and practical guidance for budding and seasoned professionals!

Explore more from Peter and Logan at bluon.com - Special offers await when you mention "HVAC Revealed"!

Find Peter:

On The Web: https://bluon.com/
Linkedin: https://www.linkedin.com/in/peter-capuciati-9625b4206/

Find Logan:

On The Web: https://bluon.com/
Linkedin: https://www.linkedin.com/in/logan-marshall-a68a14173/

Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca/
For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662


Sponsored By:
Chiirp: https://chiirp.com/hssr
Elite Call: https://elitecall.net
On Purpose Media: https://onpurposemedia.ca

Send us Fan Mail

In this episode of HVAC Success Secrets: Revealed, Evan and Thaddeus delve into the invaluable impact of customer reviews and employee engagement with marketing guru Christopher Lollini of Reputation Igniter. Packed with practical advice and innovative strategies, this episode is a treasure trove for any HVAC business looking to soar.

Key Takeaways:

• Embrace Customer Reviews: Discover the power of reviews and learn to maintain a stellar online reputation. Aim for a solid average rating and respond to feedback, creating more pre-sold customers and better profit margins.
• Cultivate a Review-Oriented Culture: Hear about the cultural shifts that prioritize customer engagement and the significance of personalizing the review process to foster genuine customer connections.
• Leverage Tech and Timing: Uncover the benefits of using AI and data tools to enhance review quality, alongside timing strategies for effective follow-ups that respect your customer's space and time.

Don't miss out on these game-changing insights. Tune in, get inspired, and let's take your HVAC business to the next level!

Find Christopher :
On The Web: https://reputationigniter.com/
E-mail: [email protected]
Phone: 425-697-9373
YouTube: https://www.youtube.com/@reputationigniter
Facebook: https://www.facebook.com/reputationigniter
Linkedin: https://www.linkedin.com/in/chrislollini/

Amanda Triolo Episode: https://www.youtube.com/watch?v=e-Z2IgpfDCA

Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca/
For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662


Sponsored By:
Chiirp: https://chiirp.com/hssr
Elite Call: https://elitecall.net
On Purpose Media: https://onpurposemedia.ca  

Send us Fan Mail

We're thrilled to introduce our guest, Justin Judd, the VP of Sales at Chiirp, who is here to share his expertise on customer experience and the importance of standing out in a competitive marketplace. We dove deep into the core of customer experience, the power of automation, and the raw human element behind business operations.

3 Key Takeaways

• Customer Experience Excellence: The art of collecting and utilizing customer feedback is non-negotiable. Justin from Chiirp walks us through the systems and processes crucial for tracking this important metric.

• Automation's Impact on Lead Conversion: Speed Matters! Learn why contacting leads instantly can skyrocket your conversion rates and how text message automation outshines email with a 98% open rate.

• Personal Growth & Hiring Wisdom: The journey of personal development is just as vital as professional growth. Justin shares his personal narrative, discussing his decision to embrace life without alcohol and the profound effects it has had on his life and work.

Justin also dropped some gold on us about hiring A-players and being authentic in a saturated market. 

A huge thank you to Justin for being real and providing value to all of us. And to our sponsors for making this episode possible!

Find Justin :

On The Web: https://chiirp.com/
E-mail: [email protected]
Linkedin: https://www.linkedin.com/in/justin-judd-b5052297/
Facebook: https://www.facebook.com/chiirp
Linkedin: https://www.linkedin.com/company/chiirp/

Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca/
For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662




Sponsored By:
Chiirp: https://chiirp.com/hssr
Elite Call: https://elitecall.net
Free2Grow: https://www.free-2-grow.com/
On Purpose Media: https://onpurposemedia.ca