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We're thrilled to bring you an insightful conversation on the interplay between technology and customer service in the trades. Tyson, co-founder of Avoca AI, shares his pioneering journey integrating AI in HVAC operations to redefine customer service.

Key Takeaways:

• Enhanced by AI - Discover how Avoca AI's tools are revolutionizing call centers with real-time coaching and a significant boost in efficiency.
• The Future of Customer Interaction - Get insights on the upcoming trends of AI-driven customer profiling to personalize every call, paving the way for better engagement and sales.
• Boost Your Metrics - Learn about the crucial performance metrics for call centers and strategies to keep your representatives engaged, transforming the customer experience from the first call.

📲 Dive into the full conversation to uncover the role that AI will play in the future of call center management and customer relations. For those looking to harness the power of AI in your HVAC business, check out our detailed discussion about Avoca AI's offerings.

Find Tyson :

Avoca Demo Link: https://calendly.com/d/z8x-9zk-6wn/avoca
On The Web: https://www.avoca.ai/
E-mail: [email protected]
Linkedin: https://www.linkedin.com/company/avoca-ai/
Linkedin: https://www.linkedin.com/in/tysonchen17/

Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca/
For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662



Sponsored By:

Chiirp: https://chiirp.com/hssr
Elite Call: https://elitecall.net
Coach2Close: https://coach-2-close.com/

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Our latest episode of HVAC Success Secrets: Revealed has guests Dan Clapper & Ken Midgett from Interplay Learning! They joined us at AHR EXPO 2024  to discuss the transforming world of HVAC training through simulation technology. 

3 Key Takeaways 

1. Invest in Training for Business Growth: A strong emphasis is placed on integrating comprehensive training programs into the core of your business model. Prioritizing education is not just a cost - it's a strategic investment in your company's future.

2. Adopt a Tailored Training Approach: Personalizing the training experience to fit individual technician needs is crucial. Engage employees by showing them how skill enhancement positively impacts their day-to-day life and career trajectory.

3. The Value of Incentivization: Implementing incentives like compensation for training not only fosters accountability but also boosts morale and career development. See remarkable gains in efficiency with a more confident, skilled workforce.

Tune in to learn why businesses that lead with training are set to thrive in the fast-evolving HVAC landscape. Stay ahead by leveling up your skills and ensuring your technicians are the best in the business.

Find Dan:

On The Web: https://www.interplaylearning.com/
YouTube: https://www.youtube.com/interplaylearning
Facebook: https://www.facebook.com/interplaylearning/
Linkedin: https://www.linkedin.com/in/danclapper/

Find Ken:

On The Web: https://www.interplaylearning.com/
YouTube: https://www.youtube.com/interplaylearning
Facebook: https://www.facebook.com/interplaylearning/
Linkedin: https://www.linkedin.com/in/kenmidgett/

Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca/
For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662


Sponsored By:
Chiirp: https://chiirp.com/hssr
Elite Call: https://elitecall.net
Coach2Close: https://coach-2-close.com/

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Listen to our latest episode with marketing maestro Ryan Chute from Wizard of Ads. We go deep into the art and science of customer-centric strategies in the HVAC industry.

Here are 3 key takeaways from this mind-opening conversation:

• Time Is Money, Literally: Discover how a $500 promise for punctuality can transform your brand's trust and customer intimacy.
•  Mastery Through Simplicity: Crafting a simple yet sophisticated approach to business that focuses on genuine service is the path to true genius.
• The Future Is Storytelling: With digital marketing evolving rapidly, the ability to tell a compelling story is key to capturing your market.

In our most thought-provoking session yet, Ryan opens up about the competitive edge of relational over transactional marketing approaches and much more.

Don't just chase the market; learn how to inspire demand and write your own success story. Grab your favorite drink and have a listen to this amazing session. 

Find Ryan :

On The Web: https://wizardofads.contractors
E-mail: [email protected]
Phone: 1-888-859-5659
Linkedin: https://www.linkedin.com/in/wizardryanchute/
TikTok: https://www.tiktok.com/@wizardryanchute
YouTube: https://www.youtube.com/@wizardryanchute
Instagram: https://www.instagram.com/wizardryanchute/
Facebook: https://www.facebook.com/wizardryanchute
X: https://twitter.com/wizardryanchute

Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca/
For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662


Sponsored By:
Chiirp: https://chiirp.com/hssr
Elite Call: https://elitecall.net
Coach2Close: https://coach-2-close.com/

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The latest episode of HVAC Success Secrets: Revealed is a treasure trove of insights! Evan and Thaddeus sat down with industry titans Jim Sloan and George Eliadis to discuss the transformative power of technology in HVAC dispatching and service.

• Discover how George Eliadis' game-changing Pro Book software merges data and tech for unmatched efficiency.
• Jim Sloan shares his phenomenal journey of scaling TR Miller Heating, Cooling & Plumbing from $2M to an impressive $25M.
• Learn from the masters about optimizing technician routes, AI integration, and building value to skyrocket Google reviews and customer engagement.

Don't miss this deep dive into the impact of tech on HVAC service delivery. Tune in, get inspired, and join the conversation on how innovation can fuel growth in your business. 

Find Jim:
On The Web: https://www.trmillerheatingandcooling.com/
Facebook: https://www.facebook.com/TRMillerNow
TikTok: https://www.tiktok.com/@trmillernow
Instagram: https://www.instagram.com/trmillernow/
Linkedin: https://www.linkedin.com/in/jim-sloan-9b95812ab/

Find George:
On The Web: https://www.probookdispatch.com/
Linkedin: https://www.linkedin.com/in/george-eliadis/
Instagram: https://www.instagram.com/probook_dispatch/

Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca/
For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662


Sponsored By:
Chiirp: https://chiirp.com/hssr
Elite Call: https://elitecall.net
Coach2Close: https://coach-2-close.com/

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In this episode, we dug deep into the mind of an industry veteran, Jim Fultz. With his 35+ years of HVAC experience, we shared an insightful discussion on the intricacies of business management and technical innovation within the HVAC sector. 

Here are 3 Key Takeaways:

• Flat Rate vs. Time & Materials: Jim's experience points to the benefits of flat rate pricing, ensuring customers know what they are paying upfront, and positioning your technicians for success.
• The Value of Training: A huge advocate for continuous learning, Jim highlights how investing in technician training can greatly improve service quality and drive customer satisfaction.
• Menu Pricing Model: Discover the effectiveness of the "good, better, best" strategy, a menu pricing model that empowers customers to choose without feeling the pressure of sales tactics.

Listen now to gain industry insights that could transform your HVAC business approach and be sure to share the podcast with a colleague or friend!

#HVACRevealed #BusinessManagement #TechnicalInnovation #HVAC #Podcasts #IndustryExperts #ContinuousLearning

Find Jim:
On The Web: https://www.copeland.com/en-us
Linkedin: https://www.linkedin.com/in/jimdfultz/

Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca/
For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662



Sponsored By:
Chiirp: https://chiirp.com/hssr
Elite Call: https://elitecall.net
Coach2Close: https://coach-2-close.com/

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In this can't-miss episode of HVAC Success Secrets: Revealed, we sat down with industry titan Scott Bidwell, the mastermind who grew a $15 million company and is now steering the ship at Dallas Plumbing with transformative leadership and an insightful vision.

Scott shares his journey from a maintenance tech to a successful business owner and the tough financial lessons learned while rebranding and reshaping a commercial enterprise into a booming residential service. Learn how Scott uses hands-on tasks to instill core values and emphasizes the importance of letting your team fail, learn, and lead. 

Key Takeaways:

• Embrace Transparency: Sharing financial insights and fostering understanding within your team ensures informed decision-making and drives collective success.
• Training Beyond the Technical: Equipping your entire staff with the knowledge to present informed options to customers elevates your service and brand.
• Goal Alignment: Set, track, and adjust daily, weekly, and annual goals with your team's input to create a shared roadmap for success.

Don't miss this illuminating episode filled with actionable wisdom that can transform your HVAC game. 

Find Scott:
On The Web: https://www.dallasplumbing.com/
Facebook: https://www.facebook.com/DallasPlumbingCompany
Linkedin: https://www.linkedin.com/company/dallas-plumbing-company/

Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca/
For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662



Sponsored By:
Chiirp: https://chiirp.com/hssr
Elite Call: https://elitecall.net
Coach2Close: https://coach-2-close.com/

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Our latest episode was nothing short of enlightening! We had Dominic Rubino, the brains and energy behind Profit Tool Belt and 10xBLT, where he's been coaching contractors to soar in their businesses. Plus, he's the voice you've heard on the Profit Tool Belt Podcast. With Evan running the show solo, the depth of conversation and practical business advice shared were outstanding.

Key Takeaways:

• Revenue Responsibility Per Hour: Understanding how to calculate and optimize your revenue per hour is crucial. It shifts your mindset from hourly rates to a higher level of financial thinking, enabling strategic delegation and task management.

• Goal Setting Framework: Utilize Dominic’s "healthy, wealthy, wise" grid for setting balanced goals that encompass personal, family, and business aspirations. Aligning your objectives with your values is vital for comprehensive success.

•  Importance of Metrics & Systems: Implement simple, trackable systems to grow your business. Monitor key metrics to maintain a clear pulse on your business health, and use tools like EOS and scorecards for effective team management.

Dominic Rubino shared incredible insights that will benefit anyone in the home services industry. Whether you're a technician with an eye on business ownership or a seasoned entrepreneur, this episode is packed with invaluable wisdom.

Find Dominic :

Listen to the Profit Tool Belt Podcast: https://podcasts.apple.com/ng/podcast/profit-tool-belt/id1473467565
Join the Contractor Strategy Group on Facebook:
https://www.facebook.com/groups/ContractorStrategyGroup

On The Web: https://www.profittoolbelt.com/
Mobile: 315-903-7853
Facebook: https://www.facebook.com/ProfitToolBelt
Linkedin: https://www.linkedin.com/in/dominicrubino/

Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca/
For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662


Sponsored By:
Chiirp: https://chiirp.com/hssr
Elite Call: https://elitecall.net 

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We were privileged to sit down with the founder of Service Nation, Matt Michel, and we're still buzzing with insight! We dived deep into strategies for organizational efficiency, navigating economic downturns, and maintaining robust company cultures. 

Key Takeaways for You:

• Cut Smart, Not Deep: Focus on trimming overheads without compromising your team's core strength. Matt shared how balancing increased sales and reduced overhead led to substantial profit growth and well-deserved employee bonuses.
• Serve to Lead: Adopt servant leadership principles to back your team up, much like the military. This approach fosters a caring company culture that naturally extends to how clients are treated.
• Adapt Marketing & Sales: In times of consumer fear, presenting options like affordable luxuries and extended payment plans can address customer concerns, spurring trust and sales.

Matthew's wealth of experience in engineering, manufacturing, and marketing, including starting the airserve franchise system, provided invaluable insights into weathering and thriving during market fluctuations.

Don't miss out on the full conversation and more golden nuggets of wisdom we uncovered with Matt. 

Find Matt:
On The Web: https://servicenation.com/
Linkedin: https://www.linkedin.com/in/mattmichel/

Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca/
For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662


Sponsored By:
Chiirp: https://chiirp.com/hssr
Elite Call: https://elitecall.net

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We sat down with industry maven David Rames to unpack the intricacies of the HVAC industry and the technological advancements shaping the future. In a riveting episode full of insights, anecdotes, and expertise, Rames challenges the norms and sparks a critical discussion on trade schools, passion, and the evolving landscape of heat pump technology.

 Key Takeaways for the HVAC Professional:

• Education and Practical Know-How: Engage with and support trade schools in adopting the latest HVAC equipment and tech for training — it's crucial for raising a proficient new generation of contractors.
• Heat Pump Technology Breakthroughs: Stay informed about cutting-edge advancements like Mydia's lab-tested heat pumps achieving over 100% heating output at negative temperatures. Game-changing knowledge can set you apart from competition and empower your business in the push for energy efficiency.
• Art of Client Confidence: Beyond technical skill, building a reputation of trust through product knowledge and efficient installation is key. When consumers have confidence in their HVAC professional, it leads to better business outcomes and a strengthened industry reputation.

Let's embrace technology, push for excellence in trade education, and propel our industry forward! Remember: Share this episode! Spread the knowledge; it takes only one conversation to unlock someone's ultimate HVAC potential.

Find David:

On The Web: https://www.midea.com/us
Linkedin: https://www.linkedin.com/in/david-rames

Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca/
For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662


Sponsored By:
Chiirp: https://chiirp.com/hssr
Elite Call: https://elitecall.net

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We had an eye-opening conversation with industry expert Bill Staiger from Bosch, live at the AHR Expo in Chicago. This episode is a deep dive into the critical world of HVAC training, product innovation, and industry challenges.

Here’s why you can’t miss this episode:

• Training Mastery: Discover why proper training isn’t just about ticking boxes – it's about saving lives, boosting productivity, and building trust in the community.
• Continued Education: Training is the backbone of excellence. Regular knowledge refreshes lead to happier employees and reduced callbacks.
• Smart Investments: Every hour spent in training can translate to a marked increase in productivity—underlining significant financial benefits.

Want to know more? Listen to the full episode on HVAC Revealed, join our Facebook group to share your insights, and check out Bosch’s websites for details on their game-changing products.

Find Bill:

On The Web: https://www.bosch-homecomfort.com/us/en/residential/home/
Linkedin: https://www.linkedin.com/in/williamstaiger/

Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca/
For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662


Sponsored By:
Chiirp: https://chiirp.com/hssr
Elite Call: https://elitecall.net