Host Claire Brown is joined by Jack Mason, LGBTQ+ Housing Pledge Coordinator at Stonewall Housing, and Sarah Willcox-Jones, Property Services Improvement Specialist at L&Q, to explore the importance of inclusive resident engagement within retrofit programmes.

The episode highlights the unique housing challenges faced by LGBTQ+ residents, including safety concerns, isolation, discrimination and barriers to engaging with housing providers. Jack shares insights from research, including the landmark No Place Like Home study, while Sarah reflects on the role housing providers play in creating safe, inclusive environments for all residents.

Together they discuss practical approaches to improving resident engagement, from collecting better demographic data and diversifying communication methods to building trust through visible allyship and staff training. Their conversation also explores the LGBTQ+ Housing Pledge, a sector-wide initiative supporting housing providers to embed inclusive practices, strengthen resident engagement and improve outcomes for LGBTQ+ communities.

For further information visit: www.stonewallhousing.org

This podcast is an informal discussion between interested parties associated with Retrofit Information, Support and Expertise. Any views expressed are those of the individuals concerned and do not seek to represent the government.

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