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One of the most urgent and overlooked innovations in healthcare today is listening deeply and differently.

In this episode, Dr. Adrienne Boissy, Chief Medical Officer at Qualtrics, explores the vital role of experience management in healthcare and the systemic challenges of embedding empathy at scale. She explains how Qualtrics is leveraging AI and data from over 150 channels to transform both patient and employee experiences. The 2025 Healthcare Trends Report reveals a looming retention crisis, with nearly 30% of physicians and even more nurses considering leaving their roles. Dr. Boissy also discusses the growing adoption of AI tools like ambient listening, the tension between trust and convenience, and the ethical urgency of building emotionally safe healthcare environments.

Tune in and learn how transforming human experience in healthcare starts with the simple act of listening, done right, at scale, and with empathy!

Resources:

Connect with and follow Dr. Adrienne Boissy on LinkedIn.

Follow Qualtrics on LinkedIn and explore their website.

Email Adrienne directly here.

Read the 2025 Healthcare Trends Report by Qualtrics here.