This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com

What if your healthcare operations could adapt as fast as the rules keep changing?

In this episode, Natalie Van Baale, Chief Operations Officer at BRSi, discusses the widespread challenges healthcare providers face across commercial, federal, and Medicaid sectors, especially in coding, compliance, documentation, and payer regulations. She emphasizes the importance of collaboration across departments to tackle evolving payer rules and data quality issues. While AI presents promising opportunities to improve efficiency and collections, Natalie stresses the continued need for experienced professionals to guide AI tools effectively. BRSi stands out for its passionate, long-tenured team, flexible proprietary software, and ability to quickly adapt to regulatory and system changes, offering custom solutions where larger systems often lag.

Tune in as Natalie Van Baale of BRSi shares how their agile, expert-driven approach is helping healthcare organizations overcome today’s toughest operational and reimbursement challenges!

Resources:

Connect with and follow Natalie Van Baale on LinkedIn.

Follow BRSi on LinkedIn and visit their website!

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com

Patients are now the fastest-growing payer group in healthcare, and providers must adapt their financial strategies accordingly.

In this episode, Dugan Winkie, Head of Commercial Strategy for Cedar, addresses the growing healthcare affordability crisis, fueled by the rise of self-pay patients and high-deductible health plans. He introduces Cedar’s AI agent, Kora, which helps reduce billing-related inbound calls by up to 30% through personalized, data-driven support that integrates with payors, HSAs, Medicaid, and more. Dugan stresses that as patients bear more of the financial responsibility, health systems must move beyond generic portals and adopt tailored billing strategies. He advises CFOs to view patients as key financial stakeholders and to partner with AI vendors who can prove real-world impact, not just promise innovation.

Tune in and learn how smarter financial engagement and actionable AI can help health systems survive tighter margins and better serve their patients!

Resources:

Connect with and follow Dugan Winkie on LinkedIn.

Follow Cedar on LinkedIn and explore their website!

Listen to Dugan’s previous episode on our podcast here!

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com

Delivering effective, modern psychiatric care demands clinical excellence, technological innovation, and a deep understanding of patient context.

In this episode, Dr. Arpan Parikh, Chief Medical Officer of SOL Mental Health, and Dr. Amit Parikh, Chief Medical Officer of Brave Health, reflect on how their upbringing, medical training, and deep family roots in psychiatry shaped their professional paths. They explore how the role of the Chief Medical Officer has evolved to include not just clinical quality, but also access, patient-centered workflows, and collaboration with payers. The brothers take a close look at the fragmentation in mental health care and emphasize the value of integrated therapy and psychiatry models, seamless patient experiences, and creating a supportive workplace for clinicians. They also discuss how virtual care can meet the needs of Medicaid populations facing barriers like housing insecurity and transportation challenges, while stressing the importance of leadership training, cultural change in the field, and careful use of technology like AI and ambient scribes to enhance patient-centered care.

Tune in and learn how two leaders are reshaping behavioral health by blending compassion, systems thinking, and clinical rigor to drive meaningful change!

Resources:

Connect with and follow Arpan Parikh on ⁠LinkedIn⁠.

Follow SOL Mental Health on ⁠LinkedIn⁠ and explore their ⁠website⁠. 

Connect with and follow Amit Parikh on ⁠LinkedIn⁠.

Learn more about Brave Health on ⁠LinkedIn⁠ and visit their ⁠website⁠. 

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com

What if your health system is quietly bleeding millions each year from outdated apps you didn’t even know were still running?

In this episode, Jason Rose, CEO at Clearsense, and Kevin Erdal, Senior Vice President at Nordic Consulting Partners, talk about how health systems can reduce costs by eliminating outdated, redundant, and underused “zombie apps.” These applications pose cybersecurity risks and waste millions annually, but through active archiving and strategic governance, Clearsense and Nordic help organizations identify and safely retire them while preserving necessary data access. This cost-saving approach not only improves operational efficiency but also frees up funds for innovation and future technology investments. Their advice to healthcare leaders: start with a quick assessment to uncover hidden savings.

Tune in to learn how health systems can uncover hidden savings, reduce cybersecurity risk, and fund innovation by tackling zombie apps!

Resources:

Connect with and follow Jason Rose on LinkedIn.

Follow Clearsense on LinkedIn and explore their website.

Connect with and follow Kevin Erdal on LinkedIn.

Follow Nordic Consulting Partners on LinkedIn and discover their website.

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to outcomesrocket.com

Video introductions are a powerful tool to enhance the therapeutic alliance even before therapy begins. 

In this episode, Daniel Sorochkin, Founder and CEO of TakeOne, explores the challenges therapy platforms face, such as poor therapist-client matches, high dropout rates, and awkward first sessions. He explains how traditional therapist profiles often fall short, lacking the depth needed to build trust and connection. Daniel makes the case for therapist introduction videos as a powerful tool to improve retention and engagement, while also acknowledging the barriers to adoption like cost, complexity, and therapist hesitance. TakeOne solves these issues with an automated, scalable video solution, and Daniel emphasizes that despite advances in AI, genuine human connection remains central to effective therapy.

Tune in and learn how incorporating personalized video content transforms client-therapist interactions, reducing no-shows and dramatically improving client satisfaction and retention!

Resources:

Connect with and follow Daniel Sorochkin on LinkedIn.

Follow TakeOne on LinkedIn and explore their website. 

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com

The future of healthcare revenue cycle management is modular, AI-driven, and human-supported.

In this episode, Access Health’s Shaji Ravi, CEO, and Kumar Shwetabh, COO, explore their innovative Revenue Cycle Management (RCM) strategy, powered by Smarter Technologies, a fusion of modular services (Smarter Access), clinical insights (SmarterDx), and AI automation (Thoughtful.ai). Drawing on trends from the HFMA conference, they highlight a growing industry shift away from rigid end-to-end models toward more adaptable, AI-enabled solutions, driven by the need to reduce rising administrative costs. They explain how Smarter Technologies leverages "agentic AI" alongside human-in-the-loop systems to automate roughly 80% of healthcare administration tasks, enhancing accuracy and efficiency while lowering operational expenses. Their ultimate goal is to resolve persistent issues like delayed payments and claim denials by proactively countering payer-driven AI strategies.

Tune in and learn how Smarter Technologies is transforming healthcare revenue management!

Resources:

Connect with Shaji Ravi and follow him on LinkedIn.

Follow and connect with Kumar Shwetabh on LinkedIn.

Follow Access Healthcare Services on LinkedIn and explore their website.

Learn more about Smarter Technologies on their LinkedIn and visit their website.

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com

Open-sourcing healthcare contracting and data infrastructure can unlock massive cost savings while improving outcomes.

In this episode, Dave Chase, board president of Nautilus Health Institute and founder of Health Rosetta, dives into the major shift happening in employer-sponsored healthcare. He explains why he gave away $4 million worth of intellectual property to launch Nautilus, with the goal of decentralizing control from entrenched incumbents and empowering employers. Thousands of organizations are now using these models to achieve consistent 20–50% cost reductions while improving care quality, aided by real-time claims data and predictive analytics. Dave also shares his collaboration with Mark Cuban to release hospital contracts and tells inspiring stories, like how one Alabama manufacturer used healthcare savings to fund employee scholarships, illustrating the rise of a “healthcare ownership economy.”

Tune in and learn how open-source tools, data access, and local innovation are rewriting the rules of employer health benefits in America!

Resources:

Connect with and follow Dave Chase on LinkedIn.

Follow Health Rosetta on LinkedIn and explore their website.

Learn more about Nautilus Health Institute here.

Listen to Dave’s previous interview on the podcast here!

Buy Dave’s book Relocalizing Health here.

Find out more about this year’s RosettaFest here.

Register for this year’s RosettaFest here

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to outcomesrocket.com

Leveraging technology and AI in behavioral healthcare can bridge access gaps, enhance person-centered care, and promote health equity through innovative, community-focused solutions.

In this episode, Wes Williams, VP and Chief Information Officer at WellPower, shares insights on leveraging technology and AI to address gaps in behavioral healthcare. He discusses WellPower's commitment to health equity and community-focused solutions, emphasizing the importance of personalized care and human-centered design. Wes highlights how digital tools, like AI-driven digital scribes, can optimize workflows and deliver more tailored care to individuals. He also explores collaboration opportunities for innovative solutions to expand access to mental health services.

Tune in to discover how technology and AI are revolutionizing behavioral healthcare.

Resources:

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to outcomesrocket.com

Innovative technology solutions designed for behavioral health providers are transforming the way care is delivered, making it more efficient and impactful.

In this episode, Ben Lawrence, Director of Behavioral Health Clinic Operations, and Dr. Ben Kurian, Executive Medical Director of Risk Identification and Outreach, from Health Care Service Corporation (HCSC), discuss the RIO program’s data-driven, multidisciplinary approach to behavioral and medical health comorbidities. They tackle the challenges of opioid management and untreated depression. Lawrence and Dr. Kurian address outreach and member engagement hurdles, exploring digital methods while adhering to privacy laws. Their active partnership with the American College of Surgeons promotes non-opioid pain management strategies, demonstrating their commitment to evolving care.

Tune in to learn how HCSC's innovative digital solutions are shaping the future of behavioral health care, improving provider engagement, and enhancing patient outcomes.

Resources:

Connect with and follow Dr. Ben Kurian on LinkedIn.

Connect with and follow Ben Lawrence on LinkedIn.

Follow Health Care Service Corporation on LinkedIn and explore their website. 

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to outcomesrocket.com

Women's health, long under-researched and underfunded, urgently needs a comprehensive overhaul and recognition beyond reproductive care.

In this episode, Kristine Cecchetti, Senior Product Manager for Women’s Health Strategy at Evernorth Health Services, discusses the fragmented state of women’s healthcare in 2025 and emphasizes that over 60% of all conditions disproportionately affect women, including issues like cardio-diabesity and mental health. She explains why women must be strong self-advocates, given the current limitations in care, and highlights the growing role of employers in expanding health benefits. Kristine points to encouraging progress in Femtech and public conversations around topics like menopause, while also noting persistent gaps in areas such as autoimmune diseases and migraines. She calls for more sex-specific research, better physician training, and urges both women and leaders to treat women’s health as a personal and strategic priority.

Tune in and learn why women's health is everyone's health and how we can drive meaningful change!

Resources:

Connect with and follow Kristine Cecchetti on LinkedIn.

Follow Evernorth on LinkedIn and explore their website.