Listening is a critical element in teaching. Becky says listening isn't as simple as just hearing what people are saying. What's just as important is HOW they are saying it and how you are reacting to it. Open your eyes and ears and you can discover and adapt to your learner's style.

Purchase Becky’s new book pre-sale here: http://store.bobpikegroup.com/bk-creative-training-a-train-the-trainer-field-guide/