You’ll enjoy this episode of On Point, recorded live with a studio audience at the recent AppliedNet tech conference in Nashville. Our guest, Applied Systems CEO Taylor Rhodes, dives into a host of entertaining personal and business topics. AI’s place in insurance is gaining traction, he notes. “Most of our use cases in AI are productivity based,” Taylor says. Example: Agency service reps spend an average of nearly six hours per day just on email. AI can summarize an email thread and attach it to the right customer record. As people learn to trust the technology, Applied will roll out more capabilities, Taylor says. He also covers the role of leadership, why he dislikes social media, and how we can all be better neighbors in an acrimonious election season. “Get out there and meet people not like you,” he says. “Stop looking at others like they’re your opponent.”

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