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Nishikant Dhanuka talks about what it really takes to make AI agents useful—especially in e-commerce and productivity. From making them smarter with context (like user history and real-time data) to mixing chat and UI for smoother interactions, he breaks down what’s working and what’s not. He also shares why evals matter, how to test with real users, and why AI only succeeds when it actually makes life easier, not more complicated.

Guest speaker: Nishikant Dhanuka - Senior Director of AI at Prosus Group

Host: Demetrios Brinkmann - Founder of MLOps Community

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