In Episode #2 of the Loyalty Leaders podcast, we return to Zurich to revisit some exciting pan-European loyalty research and explore the business of elite frequent flyer status.

Segment One: Loyalty Summit CXM co-chair Iain Pringle sits down with Mando-Connect's Charlie Hills and YouGov's Nick Fishbourne to unveil new pan-European consumer loyalty research.

Segment Two: Loyalty Summit America's chair David Feldman explores the current state of airline elite frequent-flyer status with Loyalty Status Co's Mark Ross-Smith.