In this week's episode of the Loyalty Leader's Podcast, we catch up with a couple of sessions recorded during our recent Loyalty Summit CXM in Los Angeles.

Segment 1: Wise Marketer CEO Bill Hanifin chats with veteran CBS News travel reporter Peter Greenberg to discuss the challenges faced by the Big Three US airlines as they attempt to maintain strong relationships with elite frequent flyers.

Segment 2: Loyalty Summit US chairperson David Feldman catches up with Claudia Infante, Chief Data Officer for US dining and entertainment brand Margaritaville to discuss the unique opportunies in building loyalty to a legendary consumer brand.