Did you know that 4 out 5 taproom staff are not letting customers know about loyalty programs?

That's not a problem, it's a BIG opportunity.

In this episode, we break down the psychology and systems behind successful taproom loyalty programs — and why your staff are the key to unlocking their full potential.

Learn how to train your team to confidently suggest loyalty sign-ups, upcoming events, new beer releases, and merch without feeling “salesy.”

• Make the Guest the Hero: How to frame loyalty programs as tools that benefit the customer, not sales tactics and why value-first language always wins.
• Behavioral Drivers of Repeat Visits: The psychology behind why guests join loyalty programs — and how to design perks that tap into belonging, exclusivity, and VIP experiences.
• Systems That Build Momentum: Simple incentives, training rhythms, and role-playing exercises that help staff confidently champion loyalty and convert guests consistently.

Join the conversation at TaproomSuccess.com!