In Episode 18, Guest Host Nik Laming sat down at the recent Loyalty Summit in London with Ben Lipsey who is the Senior Vice President of Customer Loyalty and the Head of Flying Blue at Air France-KLM, to talk about loyalty trends and current developments at Flying Blue.

In Part 2, Pekka Antila, Head of Loyalty at Finnair, chatted with Nik about loyalty trends and current developments at Finnair.