LuAnn has been on the show before. We loved her. She's open and kind and compassionate and I don't even work for her! She's even more so to her people and her customers and we're glad to have met her. We check back in to see how she's handled the new world, her plans for re-opening (her team has called 100 of their frequent customers per day to check in on them), and what she'll take from Covid, and what she can't wait to leave behind.