Last year, a listener contacted the show about an issue she had had at the Fish Hoek Civic Centre when she went to apply for a pensioner's rebate for her rates and taxes. She says she was told by a woman at the counter that she didn’t qualify for one because she doesn't receive a pension.
The listener says her understanding was that as she had turned 60 and earned under R17,500 pm - she did qualify.
So, she did some research herself and later submitted an online request after which she was granted a 60% rebate.
There seem to be 2 issues here. Firstly, the lady at the counter was giving incorrect information.
And secondly, although the process turned out to be easily done online, there are many people who may not know how to do this and find the process intimidating.
We speak to Trevor Blake, who is Director of Revenue at the City of Cape Town.
See omnystudio.com/listener for privacy information.