M&A Insights

[email protected] | 212.731.4230 | Book an Appointment Here (34) Madhur Duggar | LinkedIn

Welcome to the next episode of my podcast M&A Insights titled “Cyber Insurance Uncovered: Learn How Doug Kreitzberg at SeedPod is Working With MSPs to Protect Small Businesses from Digital Threats”. 

Small businesses are increasingly the target of cyber threats, yet most remain dangerously underinsured. Only 10% have cyber insurance, and even fewer have the right coverage to survive a serious attack. So, how can Managed Service Providers (MSPs) step in to help?

To answer that question, I’m joined by Doug Kreitzberg, Founder and CEO of SeedPod Cyber. At SeedPod, Doug has developed an innovative program that help businesses proactively manage cyber risks. His team works closely with MSPs to ensure small businesses get the protection they need—before disaster strikes.

In today’s discussion, we’ll uncover the biggest misconceptions about cyber insurance, why small businesses struggle to get the right coverage, and how MSPs can play a pivotal role in bridging the gap. Doug will also share insights into SeedPod’s risk assessment process, the evolving landscape of cyber insurance pricing, and practical steps businesses can take to improve their cybersecurity posture.

If you’re an MSP looking to add value for your clients—or a business owner trying to navigate the complex world of cyber risk—this episode is for you.

Topics discussed on this podcast include:

Key Topics Discussed:

✅ Cyber Insurance Landscape for Small Businesses:

• Are small businesses adequately insured against cyber risks today?
• What are the risks of relying on general liability policies for cyber coverage?
• What happens to small businesses that suffer multiple cyberattacks?

✅ Understanding Cybersecurity Risks:

• Where does most cyber risk come from—bad software or bad deployment?
• Who should own the deployment risk—software providers, businesses, or MSPs?

✅ Challenges in Cyber Insurance Adoption:

• Are small businesses qualified to purchase cyber insurance on their own?
• Why do many brokers lack the expertise to properly guide businesses on cyber policies?

✅ The Role of MSPs in Cyber Insurance:

• How does SeedPod Cyber work with Managed Service Providers (MSPs)?
• What role do MSPs play in educating small businesses about cyber risks?
• How does SeedPod validate MSPs through security assessments?

✅ Key Components of a Comprehensive Cyber Insurance Policy:

• Liability coverage: What does it protect against?
• First-party costs: What expenses are covered after a cyber incident?
• Loss of income coverage: How does it help businesses recover financially?
• E-fraud coverage: How does it protect against social engineering scams?

✅ Cyber Insurance Pricing & Risk Assessment:

• How are insurance companies currently pricing cyber risks?
• What are the challenges in developing actuarial models for cyber insurance?
• How does SeedPod’s risk assessment process work, and what does it evaluate?

✅ Regulatory & Security Best Practices:

• Can regulations improve the cybersecurity landscape?
• How should regulations hold software developers and MSPs accountable?
• What are the basic steps businesses should take to improve cybersecurity?

Madhur Duggar is a Senior M&A Advisor at Excendio Advisors and focuses on IT Services

Reach out to Madhur at [email protected] or 212.731.4230  

Book an Appointment with him on his LinkedIn at www.linkedin.com/in/madhur-duggar

Check out Excendio Advisors and our amazing content a

www.linkedin.com/in/madhur-duggar

[email protected] | 212.731.4230 | Book an Appointment Here (34) Madhur Duggar | LinkedIn

In this episode of M&A Insights, I sit down with Arlin Sorensen at IT Nation ConnectWise to explore the evolution of IT Nation, discuss the biggest challenges facing MSPs today, and how Arlin thinks MSP owners should approach their inevitable transition be it through sale, transfer to a family member or to an ESOP.

Arlin shares invaluable insights from his decades of leadership experience, making this a must-listen for MSP owners, IT leaders, and anyone thinking about the future of their business.

In this podcast we discuss the following questions:
 ✅ IT Nation’s Role in the MSP Ecosystem – its mission, vision, and impact on MSPs 

✅Leadership – Advice for MSP owners looking to develop their leadership skills
 ✅ Acquisition and Growth– Insights for MSPs looking to grow inorganically
✅ Industry challenges – Tackling cybersecurity threats and IT talent shortages
✅ Post-exit challenges – Challenges MSP owners face in transitioning to retirement including lack of financial planning and a loss of identity post-retirement
✅ Future of IT Nation – Upcoming innovations at IT Nation and the establishment of a global footprint

✅ Personal Insights – Leadership philosophy, the upside-down triangle and Arlin’s legacy

✅ Key Risks facing MSPs– The importance of thinking about your mental and physical health 

Madhur Duggar is a Senior M&A Advisor at Excendio Advisors and focuses on IT Services

Reach out to Madhur at [email protected] or 212.731.4230  

Book an Appointment with him on his LinkedIn at www.linkedin.com/in/madhur-duggar

Check out Excendio Advisors and our amazing content at www.excendio.com

#Podcast #ITLeadership #MSP #ITNation #MergersAndAcquisitions #Cybersecurity #Leadership #TechCommunity

www.linkedin.com/in/madhur-duggar

[email protected] | 212.731.4230 | Book an Appointment Here (34) Madhur Duggar | LinkedIn

Guest: Sean Maguire, Founder & President of Synivate

Episode Summary:
In this episode of M&A Insights, I sit down with Sean Maguire, president and founder of Synivate, to explore the journey of building and scaling a successful MSP. Sean shares his insights on standardizing service delivery, cybersecurity best practices, and the role of M&A in strategic growth. Whether you're an MSP owner looking to improve operational efficiency or an investor exploring opportunities in the space, this conversation offers valuable takeaways.

Topics Discussed & Key Questions:
✅The Evolution of Synivate: How did Sean transition from voice and data cabling to a full-fledged MSP?
✅ Challenges in Scaling an MSP: What were the biggest obstacles in growing the business, and how were they overcome?
✅ Standardization & Operational Maturity: Why is having a structured, repeatable process critical for MSPs?
✅ Cybersecurity & Compliance: How does Synivate ensure its clients meet evolving security standards and regulations?
✅ Cyber Insurance & Liability: What should MSPs be thinking about in terms of coverage and legal protections?

✅ Growth from Referrals: What are Centers of Influence and why do they make for the best referrals?
✅ M&A Strategy: What role does M&A play in Synivate’s growth plan, and what challenges come with acquiring other MSPs?
✅ Supply Chain Security is a Key Risk: What are the biggest threats MSPs should be preparing for in the next few years?

✅ The Future of IT & AI: How is AI impacting the MSP landscape, and what does Sean see as the next big shift? 

🎧 Tune in to gain actionable insights on growing and scaling your MSP the right way!

#MSP #Cybersecurity #MergersAndAcquisitions #BusinessGrowth #Podcast #ITServices 

Madhur Duggar is a Senior M&A Advisor at Excendio Advisors and focuses on IT Services

Reach out to Madhur at [email protected] or 212.731.4230  

Book an Appointment with him on his LinkedIn at www.linkedin.com/in/madhur-duggar

Check out Excendio Advisors and our amazing content at www.excendio.com

www.linkedin.com/in/madhur-duggar

[email protected] | 212.731.4230 | Book an Appointment Here (34) Madhur Duggar | LinkedIn

In this episode, we dive into the inspiring journey of Ethan Farlow, COO at Comtech Network Solutions. From his early days assembling computers and a stint as a professional bullfighter to leading operations at his family-run IT services firm, Ethan shares how he’s cracking the whip to drive operating profitability. Learn how ComTech leverages data, automation, and client-centric strategies to streamline operations, negotiate with vendors, and scale sustainably. Packed with actionable insights on standardization, hiring best practices, and the future role of AI in MSPs, this conversation is a must-listen for anyone looking to optimize their business for growth and efficiency. 

Topics discussed include:

• Ethan Farlow and Comtech Solutions: A Family Legacy
• Driving Efficiency Through Standardization
• Leveraging Data for Vendor Negotiations - It's All About Confidence  
• Key Performance Indicators That Matter - Time per Endpoint per Month!
• Data-Driven Automation - Using Videos to Automate Workflows  
• Best Practices for Hiring - How to Attract the Right People  
• Offshoring: Current Views and Future Plans - Keeping All Options Open
• Cross-Selling and Upselling Through Data Analysis - Keep a Client Matrix 
• Navigating the Future with AI - Mastering Unstructured Data
• Advice for MSP Leaders - Know Your Cost to Push Price

Madhur Duggar is a Senior M&A Advisor at Excendio Advisors and focuses on IT Services

Reach out to Madhur at [email protected] or 212.731.4230  

Book an Appointment with him on his LinkedIn at www.linkedin.com/in/madhur-duggar

Check out Excendio Advisors and our amazing content at www.excendio.com

www.linkedin.com/in/madhur-duggar

[email protected] | 212.731.4230 | Book an Appointment Here (34) Madhur Duggar | LinkedIn

🎙️ Podcast Alert: Why Now is the Perfect Time to Sell Your MSP!

Are you an MSP owner in the $2M-$5M revenue range? Discover why 2025 might be your golden window to exit. In this episode, Madhur Duggar shares 4 key reasons to consider selling now:

1️⃣ Peak Market Conditions: Public and private market valuations are at all-time highs and good news is bad news.
2️⃣ Slowing Post-COVID Growth: Peak growth has occurred. IT demand is stabilizing, with increased competition on the horizon. The ratio of SMBs to MSPs is going to decrease.
3️⃣ The AI Revolution will favor larger MSPs with Industry Expertise: Clients need advice on how to use to AI to grow. Do you have industry expertise in their sector?
4️⃣ Buyer-Seller Imbalance: Too many sellers, too few buyers. Get out before the MSP exit tsunami gets here.

💡 Packed with insights, data, and real-world examples, this is a must-listen for MSP founders ready to make a strategic move.

Madhur Duggar is a Senior M&A Advisor at Excendio Advisors and focuses on IT Services

Reach out to Madhur at [email protected] or 212.731.4230  

Book an Appointment with him on his LinkedIn at www.linkedin.com/in/madhur-duggar

Check out Excendio Advisors and our amazing content at www.excendio.com

www.linkedin.com/in/madhur-duggar

[email protected] | 212.731.4230 | Book an Appointment Here (34) Madhur Duggar | LinkedIn

In this episode of M&A Insights, we dive deep into the transformative power of automation for Managed Service Providers (MSPs) with the team behind MSP Builder. Discover how their innovative solutions help MSPs save time, reduce costs, and streamline operations. From tackling alert fatigue to boosting ROI through intelligent automation, we explore how MSP Builder is redefining success for MSPs of all sizes. Whether you're a seasoned professional or new to the MSP landscape, this episode is packed with actionable insights and forward-thinking strategies.

Questions Covered in the Episode:

1. What inspired the creation of MSP Builder, and how did it all begin?
2. What makes MSP Builder unique in the crowded MSP tools market?
3. How does MSP Builder tackle common challenges like alert overload and patch management?
4. What role does MSP Builder play in simplifying RMM migrations?
5. How does MSP Builder deliver a measurable ROI for MSPs?
6. What trends and advancements in automation are shaping the MSP industry’s future?
7. What advice would you give to MSPs implementing RMM platforms today?
8. What risks or challenges do you think the MSP sector is underestimating for the future?

Learn more about MSP Builder by going to their website:
https://www.mspbuilder.com

Learn more about Excendio Advisors and who they help MSPs by going to
Excendio Advisors - https://excendio.com/

If you are an MSP or belong to the MSP community and would like to be on the show to get your message out, get in touch with me. I can be reached at:

[email protected]
[email protected]
212.731.4230

www.linkedin.com/in/madhur-duggar

[email protected] | 212.731.4230 | Book an Appointment Here (34) Madhur Duggar | LinkedIn

In this episode of M&A Insights, host Madhur Duggar engages with Kyle Eichenbaum, VP of Corporate Development at VC3, a North American MSP leader. Kyle provides an in-depth look at VC3’s strategic approach to mergers and acquisitions, with insights drawn from their 14 acquisitions across the U.S. and Canada in the past three years.

The discussion begins with VC3’s history, highlighting its focus on local governments and municipalities as a key vertical and how this strategy shapes its acquisition and integration efforts. Kyle explains what sets VC3 apart from other MSP platforms, emphasizing its commitment to operational maturity, recurring revenue, and employee retention.

Key questions addressed in the podcast include:

• What distinguishes VC3’s acquisition strategy?
• How does VC3 evaluate MSPs for potential acquisition, particularly regarding customer concentration and recurring revenue?
• What are the challenges of integration post-acquisition, and how does VC3 manage them?
• How does VC3 balance acquiring stable but flat-growth businesses versus high-growth but lower-margin businesses?
• What advice does Kyle offer to smaller MSPs aiming for bolt-on acquisitions or preparing for an exit?
• How is AI transforming the MSP landscape, and what opportunities does it present?

Kyle also shares actionable advice for MSPs navigating the competitive M&A landscape, emphasizing the importance of new logo acquisition, understanding buyer expectations, and aligning operational processes with market demands. He concludes with reflections on the future of the MSP industry, touching on AI's role and the potential for increased regulation.

Tune in for a candid and insightful conversation about scaling success through strategic acquisitions and operational excellence.

www.linkedin.com/in/madhur-duggar

[email protected] | 212.731.4230 | Book an Appointment Here (34) Madhur Duggar | LinkedIn

Are IT Leaders Ready for 2025?

The IT landscape is evolving faster than ever, and new challenges are reshaping the way we work and lead. From market volatility to AI's rapid advancements, staying ahead is no longer optional—it's critical.

Here are 5 key risks every IT leader must navigate in 2025:
1️⃣ Overvalued markets and economic volatility.
2️⃣ Getting cybersecurity regulations wrong.
3️⃣ Post-election stress and its impact on communication.
4️⃣ Accelerating AI advancements—it's just the tip of the iceberg.
5️⃣ Modeling the irrational—how AI may decode our emotional decisions.

💡 Don’t just react—be proactive. Explore these risks and strategies to turn challenges into opportunities in our latest podcast

#ITLeadership #EmergingRisks #AI #Cybersecurity #Innovation

Let me know if this works for you!

www.linkedin.com/in/madhur-duggar

[email protected] | 212.731.4230 | Book an Appointment Here (34) Madhur Duggar | LinkedIn

Folks, welcome to yet another episode of M&A Insights. I am your host Madhur Duggar, and I am so excited to introduce my guest Sydney Hockett VP of M&A at Evergreen. Evergreen has been engaging in one of the most active MSP global roll-up strategies having completed almost 90 MSP acquisitions over the past 7-8 years. What are they looking for in their acquisitions? what makes their acquisition strategy so unique? How can you as an MSP owner make yourself invaluable to your clients? To find out the answer to all these questions and many mor, listen in!

Here are some questions we get into:


Evergreen Background and Acquisition Strategy

1.      Can you give us a quick background on Evergreen’s platform strategy and what role you play in that? 

2.      How many acquisitions have you made to date? How many did you make in 2024? How many do you plan to make in 2025?

3.      Any differences in the types of acquisitions you made in 2024 compared with previous years and what you are looking to do in the future?

4.      What differentiates Evergreen’s MSP platform from that of other big buyers in the marketplace?

5.      What differentiates Evergreen’s evaluation approach from that of other platforms that also do not fully integrate their targets?

6.      You offer cash upfront, roll-up equity and earnouts. Can you shed some light on what shapes the amount of each a Seller can expect to receive depending on their business profile? 

7.      What role does scalability play in your acquisition strategy? Do you have a minimum size threshold below which you likely will not go when acquiring?

8.      What are some of the key financial metrics that drive multiples in an acquisition for Evergreen? Are these different from what others would look at?

9.      How important is it that there be alignment between the acquired MSP's culture and Evergreen's corporate culture?

10. What advice would you give to small MSPs that are looking to scale-up through mergers?

11. How long does it take typically from CIM to Closing? 

12. Can you walk me through your typical due diligence process when evaluating MSP acquisition targets? How much weight do you give to financial performance vs. non-financial factors (e.g., customer satisfaction, employee satisfaction)?

13. How can sellers monetize their equity?

Market and Competitive Landscape:

14. How do you see the MSP market evolving, and how does that influence Evergreen's acquisition strategy? Are there emerging trends (e.g., cybersecurity, cloud migration, AI/automation) that you are particularly focused on when considering new acquisitions?

15. What is a risk that is under-appreciated in this space?

16. In the next couple of years, several PE-backed MSP platforms will be coming to market. What will you be looking for when that happens?

www.linkedin.com/in/madhur-duggar

[email protected] | 212.731.4230 | Book an Appointment Here (34) Madhur Duggar | LinkedIn

Welcome to another episode of M&A Insights, where we speak with Aaron Mahl and Greg Northrop at IT Valuation to dive deep into the strategies and approaches shaping the world of MSP Valuations. Today, we're tackling a game-changing topic for MSP owners and IT service providers: how to maximize your business valuation and structure your company for a successful exit. From IT Valuation’s 24-factor pricing model to legal setups like S-Corps versus C-Corps and emerging deal trends like rollover equity and earnouts, we’re unpacking the tools you need to make your business irresistible to buyers. Listen in!

www.linkedin.com/in/madhur-duggar