Machine Yearning

This chapter is an excerpt from our interview with Brooke Hawkins at the 2018 VOICE Summit - the largest gathering of the conversational technology world. Brooke is one of the many folks we interviewed, people who are thriving at the front edge of brand, UX, research and design. Brooke is a content designer at NUANCE and in this excerpt she presents a compelling view on why an understanding of ethics, philosophy and the liberal arts is going to be a competitive advantage in designing useful voice technology.  This is just a taste, so make sure you grab the full episode and subscribe so you never miss a single Machine Yearning.

 

This week and for the next couple episodes, we’re taking you to the VOICE Summit - the largest single gathering of the conversational design ecosystem. 2 thousand people swarmed the New Jersey Institute of Technology July 24th through 26th. The team at MODEV crushed it and they took great care of us. While we were at VOICE, we spoke to tons of technologists and entrepreneurs, but we also met people who are living at the front edge of creating a more inclusive culture in technology product design. We’re not giving away family secrets when we point out that the US technology sector is not covering itself in glory by creating diverse, inclusive workplace cultures. Enter Janeen Uzzell. Janeen is New Jersey native who is on a mission to use her influence and voice to lead significant work that changes lives, communities and the world.  Most recently, Janeen was the Head of Women in Technology for GE. There, she worked across the 300,000-employee community leading a culture shift to accelerate the number of women within GE’s technical female workforce. Janeen spoke with conference organizer and friend of the pod Janice Mandel. In this conversation, they take a half step back from voice, and dig into the process of human-centric design on a global scale. How you design for kids. And how you build and lead inclusive, diverse teams - so you can attract and serve a diverse customer base. You’ve been in meetings where these topics come up. It’s hard, we get it. Today’s a chance to be a hero and part of the solution. Take a second and share this one around with your boss and every. single. person. in your group.

 

This chapter is an excerpt from our interview with Janeen Uzzell at the 2018 VOICE Summit - the largest single gathering of the conversational design ecosystem. Most recently, Janeen was the Head of Women in Technology for GE. There, she worked across the 300,000-employee community leading a culture shift to accelerate the number of women within GE’s technical female workforce. Janeen spoke with conference organizer and friend of the pod Janice Mandel. In this conversation, they talk about how you build and lead inclusive, diverse teams - so you can attract and serve a diverse customer base. This is just a taste, so make sure you grab the full episode and subscribe so you never miss a single Machine Yearning.

This chapter is an excerpt from our interview with Janeen Uzzell at the 2018 VOICE Summit - the largest single gathering of the conversational design ecosystem. Most recently, Janeen was the Head of Women in Technology for GE. There, she worked across the 300,000-employee community leading a culture shift to accelerate the number of women within GE’s technical female workforce. Janeen spoke with conference organizer and friend of the pod Janice Mandel. In this conversation, they talk about how you weed the bias out of AI by building inclusive, diverse teams - so you can attract and serve a diverse customer base. This is just a taste, so make sure you grab the full episode and subscribe so you never miss a single Machine Yearning.

This chapter is an excerpt from our interview with Janeen Uzzell at the 2018 VOICE Summit - the largest single gathering of the conversational design ecosystem. Most recently, Janeen was the Head of Women in Technology for GE. There, she worked across the 300,000-employee community leading a culture shift to accelerate the number of women within GE’s technical female workforce. Janeen spoke with conference organizer and friend of the pod Janice Mandel. In this conversation, they talk about how the bias we inadvertently bake into our code reinforces and amplifies the bias in our culture. This is just a taste, so make sure you grab the full episode and subscribe so you never miss a single Machine Yearning.

Today, an episode that matters to every. single. person. Seriously, if you lead product or are a CMO or anywhere in the org chain… you need to take notes and share this one around. Christina Mallon, our guest, is a designer, advocate and authority on designing for the disabled. Fully 1 in 5 - 20% - of the population self-identify as having either a cognitive or physical disability. Between those who are disabled by the products they are offered, their friends and family and everyone who serves, does busi

This chapter is an excerpt from our interview with Christina Mallon and she’s talking about a subject area that matters to every. single. person. Seriously, if you lead product or are a CMO or anywhere in the org chain… you need to take notes and share this one around. Christina Mallon, our guest, is a designer, advocate and authority on designing for the disabled. In this chapter, she presents a clear and compelling case for why designing for the disabled is an inescapable business imperative. This is

This chapter is an excerpt from our interview with Christina Mallon and she’s talking about a subject area that matters to every. single. person. Seriously, if you lead product or are a CMO or anywhere in the org chain… you need to take notes and share this one around. Christina Mallon, our guest, is a designer, advocate and authority on designing for the disabled. In this chapter, she walks us through her technology life It’s a powerful view into the ways our current product options are - and mostl

This chapter is an excerpt from our interview with Christina Mallon and she’s talking about a subject area that matters to every. single. person. Seriously, if you lead product or are a CMO or anywhere in the org chain… you need to take notes and share this one around. Christina Mallon, our guest, is a designer, advocate and authority on designing for the disabled. In this chapter, she shows how user-centric design extends to the language we use and the teams we build.

This week, we’re back with more conversations from the 2018 Cannes Lions International Festival of Creativity. We figured a place where over 10,000 leaders and innovators in technology, advertising and brand communication were gathered would be a fertile ground for guests for the pod. We hit paydirt. From our spot on the floating home of LivePerson, we were challenged, inspired and learned A LOT. Once again, all of us at Machine Yearning and Assist owe Rob LoCascio and his team at LivePerson a huge thank