When you’re building a business, the stakes are always high. Now think about building a company based on a product that absolutely has to work 100% of the time and the other competitors in your category have been around for a century and own about 70% of the market. That might seem like a lot of pressure, and you maybe would assume that having to succeed under those circumstances would mean working in a pretty intense environment. But that’s not necessarily the case for P.S. Condoms. The young DTC brand launched its first product in early 2020 and has been steadily building a base of loyal customers ever since. And the co-founders. Rob Seo and Raja Agnani, have made sure to bring some fun and humor to the company along the way.

On this episode of Up Next in Commerce, I talked to Rob and Raja about what it’s been like to build P.S. Condoms and why creating a welcoming, open, and fun brand has been critical to the company’s success. Enjoy this episode!

Main Takeaways:

• Bringing Sexy Back: For too long, the idea of what is “sexy” has been co-opted by a few major brands. By creating a company that messages to everyone and encourages them to embrace their individuality, P.S. Condoms has opened up the opportunity to reach more potential customers.
• Let’s Meet IRL: Most things are better in person or when tried first-hand. When bringing customers into the funnel — especially as a new brand — online channels will only get you so far. Meeting with potential customers at in-person events and giving them samples to use in their everyday lives is the most effective way to get people further into the sales funnel.
• Keep It Clean But Still Creative: To advertise on the traditional channels, you have to follow certain rules. But those restrictions shouldn’t limit your creativity, they should enhance it. Use the rules placed on you as a creative challenge to find new and more interesting ways to connect with people.

For an in-depth look at this episode, check out the full transcript below. Quotes have been edited for clarity and length.

---

Up Next in Commerce is brought to you by Salesforce Commerce Cloud. Respond quickly to changing customer needs with flexible Ecommerce connected to marketing, sales, and service. Deliver intelligent commerce experiences your customers can trust, across every channel. Together, we’re ready for what’s next in commerce. Learn more at salesforce.com/commerce

---

For a full transcript of this interview, click here.