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For decades, companies large and small, near and far have been using behavioral-based interviewing processes when seeking to fill positions. The results have been great, good, and sometimes simply awful! Certainly, past behavior is a good indicator of future performance, but it doesn't answer the question of whether the candidate you're talking to is actually interested in or motivated to do the work you need done!
Destiny Quinn has been on the hiring end of this equation for many years – doing direct recruiting and working with teams tasked with interviewing and hiring to fill positions. Her insights into how poorly this process is handled most of the time are eye-opening and provide a clear path forward for how to do it better.
Because most companies don't invest in training internal interviewers how to interview well, and really get to the heart of what's needed for a particular role, and how to screen for it, interviewers are kind of "winging it." They want to do it well but aren't sure how.
In these cases, interviewers tend to ask easy questions and often make hiring decisions because the candidate seems a lot like them. That may seem like a good plan, but you will end up with a team – or organization – filled with people who share skills, approaches, and thought processes, when what would be more powerful is a team of people who share your values, fit in your culture, but have different skill sets and think different thoughts; this builds your ability to do critical thinking, problem solving, innovate, and create.
The bottom line to success: Hire people who are already highly motivated to do the work you need done. Ensure they have the resources and support to do the work. Then get out of their way!
Destiny's Bio
Destiny is a Talent Acquisition Leader offering strategic top talent acquisition processes, management and organizational development expertise; proven to create employee-oriented, high-performance cultures emphasizing goal attainment, diversity, productivity, and superior workforce optimization. She utilizes a process-oriented approach to improve various organizations in cross-cultural, rapid-growth environments and facilities with leading-edge staff training programs.Currently leading the Talent Acquisition department at PlanSource, a SaaS organization headquartered in Orlando, FL, Destiny provides situational coaching, managing all aspects of delivery to ensure individual and team goals align with broader HR and overall company strategies and goals. She is committed to delivering continuous improvement based on internal and external best practices, while adhering to standard processes and policies. In addition, working collaboratively with select hiring teams throughout the organization to fill key senior-level positions.
In her downtime, Destiny loves to learn, be with family and friends, and is a huge NY Giants fan (which obviously makes her a bit sad these past few years)!
Resources and Connections:
Destiny on LinkedIn
PlanSource on LinkedIn
Destiny by email
Motivational Based Interviewing Book – Carol Quinn
One might imagine significant differences in how people learn across different global cultures. That was the starting point for Laura's conversation with Daniela Sebova, who completed her doctoral work earlier this year having researched that very question. Interestingly, we share more similarities than we might think.
Daniela set out to discover what it was in a learning experience that actually created a mental shift – a noticeable change in our mental models and mindsets – making the learning both meaningful and memorable. Her research was thorough, involving a global company with locations and employees in North America and Southeast Asia. She conducted interviews, observed training experiences, and tested theories.
Along the way, she was reminded of how we have to get out of our comfort zones in order to learn and grow, willingness to be vulnerable requires a sense of psychological safety, and if we are willing to truly engage in meaningful conversations, we can shift our thinking and come together to connect and create something larger than ourselves.
Listen in to discover what she learned and how you can apply it in your life and work.
Daniela's Bio Daniela is the founder of Agilita Global, a leadership consulting company. Agilita Global provides leadership consulting and coaching services to help organizations and individuals assess, develop, and leverage their leadership capacity. AG's services are based on the concept of Functional Leadership Development™.
Daniela developed the concept of Functional Leadership Development™ based on extensive research of the leadership construct, leadership development, and transformational learning. By applying a functional approach to leadership development, she helps her clients unlock the leadership capacity in themselves and in their organizations.
Daniela holds BA in Political Science from Purdue University, MSc in International Banking and Financial Studies from Heriot-Watt University in Edinburgh, Scotland, and a Doctorate in Education in Organizational Leadership Studies from Northeastern University. Her doctoral research was focused on understanding the process and the outcomes of leadership development programs in global contexts.
Originally from Slovakia, Daniela has lived, studied and worked internationally and considers herself to be a global citizen. She is passionate about building "bridges" between people in her personal and professional life, understanding that while we are all unique, at the core, we are much the same regardless of where we come from. Daniela loves to travel and explore new places, but one of her favorite places is her home country of Slovakia where all her family still lives.
Connect with Daniela: Daniela on LinkedIn Agilita Global Daniela on Facebook By phone: (704) 942-5665 By email [email protected]
"Fundamentally, we are sense-makers… looking for patterns in what's going on… which we use to create our models of the world," Marc explains, as he and Laura jump into a conversation about the lenses we use to view and experience the world through.
We have two agents at play in our minds – one is the creative storyteller, and the other is the editor – that selects the stories that make the most sense. But it's important to understand that many of the lenses – values, beliefs, stories, ideas, thoughts – we use are biologically inherited and/or absorbed through our early childhood influences and experiences. We may not be consciously aware of the filtering those various lenses provide and what that means for how we move through our lives.
If we are willing to expose ourselves to others' lenses, perspectives, experiences, and stories, we may recognize two key truths: We have more in common with others than we imagine, and our experiences/lives will be much fuller, richer, healthier, and creative when we are open to including, listening to, and engaging with others who appear to be different than us.
The effectiveness of this approach is evident in work and at home, researched through team science studies, as well as in business operations. Marc shares an insightful – and somewhat frightening – story about some catastrophic events in the airline industry.
The bottom line: There's value in bringing different perspectives to the table, whether that's in someone's home or in a boardroom. Each of us has something of value to contribute and there's power in sharing the cognitive burdens of life and work with others.
Listen in for deeper insight into the greatest waste on the planet, why psychological safety is crucial, what Agile processes are and how they are used in business, and how to build learning into the foundations of whatever projects we might initiate.
Marc's Bio
Marc says: "I'm a native Californian, who like many in the history of our state has been lucky enough to find new and interesting ways in which what I find interesting has turned out to be what some folks find useful. That's how our state has reinvented itself so often.
I'm currently leading groups that do what is called "agile transformations" in organizations - which, to me is simply a way to put people and common sense front and center. I'm exploring ways of making procedural change in organizations tie to behavioral, and, ultimately, mindset change.
For me, the most I've learned about dealing with people has come from raising my sons. They've taught me patience, empathy, and how to decide that if no one is bleeding, it's not really a crisis."
Connect with Marc and other resources:
Marc on LinkedIn
Sociocracy
Embracing Agile Article
Today's episode is a reading of this previously published article, by the author and your host, Laura Prisc. Following is the text, although Laura may have strayed from it a time or two in the recording! Leave a comment and let her know what you think…
Sticks and stones may break my bones, but the long-term impact of that is likely far less significant than that from the words we use against each other!
Yes, I've taken some liberties with that old childhood chant, devised by some well-meaning adult, no doubt, and implanted in the minds of countless children across the globe as a talisman against hurt, pain, and suffering.
I LOVE books; they make me feel rich! So, you can imagine my joy at getting to spend time in conversation with someone who shares my love of books!
Like so many arts and crafts, bookbinding, restoration, and conversation is a dying art. Fortunately, there's Heather Rudolph. Formerly a middle school art teacher, Heather learned bookbinding because she wanted to teach her students how to craft their own sketchbooks and journals.
That effort led to a newspaper story on her unique approach and lesson plan. The article sparked a phone call from a retiring bookbinder – restorer who wanted to pass on her supplies and expertise, as she was retiring. Heather jumped at the chance; her first lesson in the binding process was powerful enough that she knew she wanted to know more.
The retiring pro also passed along her client base… and Heather's new profession was off to the races, as they say, even if she didn't fully appreciate what was unfolding. Wanting to learn more and deepen her expertise, she took another, longer class the understand more about restoration and conservation. "It's much more than just taping torn pages, or regluing covers," she explains – in case you were wondering!
Another newspaper article was written, picked up by the AP, and splashed across newspapers around the US. New clients started calling, bigger projects came along… and eventually, Heather's newfound passion became her full-time job! She now lives and works in Columbus, Ohio, with her husband, who is picking up the trade. "He's a restorer, as well," she explained. Although, his first love was old motorcycles.
There's so much involved in real restoration and conservation; and so much more at risk. Many of her clients are bringing her treasured family heirlooms, books with deep sentimental value that have been passed through several generations and need a lot of meticulous and gentle work.
She's a detective, researcher, historian, artist, caretaker, teacher, and so much more… Listen in and see what you learn from Heather.
Heather's Bio
Heather Rudolph has a Bachelor's degree in Interior Architecture and a Master's in Art Education. She taught visual arts for 15 years, including two years abroad in Thailand, teaching elementary art at a private American school.
During her period as a teacher she started taking classes on bookbinding to share with her students. Shortly thereafter, she was introduced to retired bookbinder, Julie Schleier. Their relationship developed into a mentorship, educating Heather on the many aspects of book conservation and restoration. Heather opened her West Virginia business A Stitch in Time Bookbindery in 2018, and just recently opened Armaria Bookbindery with her husband, Robert Rudolph, in Columbus, Ohio.
The ancient trade of bookbinding is a dying art. Not only does Heather protect the history of books but she is preserving the lost art of bookbinding. She believes it is important to remove the automatic methods of machine and go back to using one's hands. Manufactured products lose the human touch, creativity, and quality. They are artificially mass-produced, lacking in originality. Heather and Robert want to produce unique handmade work with superior quality.
"I discovered a new passion and craft in bookbinding. My appreciation for the process to build a book by hand forces me to slow down, be present, and focus. Each book comes with a personal story. I always enjoy hearing the history of the person's book and sentiment it has to them."
Connect with Heather:
A Stitch In Time Bookbindery – West Virginia
Armaria Bookbindery
On Facebook
By Phone: 304.916.8008
Alyse Snyder is one of those people we hear about who knew from a very young age what she wanted to do when she grew up; she felt called to healing, medicine, and helping others. This was, at least in part, because of her walking through her mother's experience of having a back injury when she was young, and the journey they went on in search of treatment options beyond surgery.
Along the way, they discovered Acupuncture, which provided amazing outcomes – both emotionally and physically – for her mom, and sparked Alyse's curiosity about Chinese Medicine. Upon entering college, she finished her Bachelor's in two years, her Master's in four, and went straight into training for her Doctorate in Chinese Medicine and Acupuncture.
She explained to Laura how we are energetic bodies and when we have physical and/or emotional traumas, there is residue from the experience embedded in our cells, which eventually present as illness in some form. Functional Medicine is a more holistic approach to treatment, as it takes into account the body as a whole, and practitioners map treatment plans based on that holistic approach with a focus on getting the body's systems back into homeostasis or healthy stability.
As all things evolve over time, today her practice is centered on what's officially called Advance Allergy Therapeutics (AAT), or what she says is really more closely defined as "Sensitivities," as an individual may experience a sensitivity to a specific substance, but not actually be "allergic" as it's strictly defined.
AAT is a non-invasive, precision-based practice incorporating acupressure, muscle testing, and kinesiology. Using a specially designed USB arm-cuff, she is able to test for sensitivities that don't necessarily show up in bloodwork. The treatment protocol using a tapping process that repatterns the body's electrical signals, rather than relying on pills, shots, or supplements.
Essentially, it's very individualized diagnosis and treatment. It's a fascinating conversation, that just skims the surface of Dr. Snyder's expertise and experience. It will leave you wanting to know more.
Dr. Snyder's Bio
Dr. Alyse Snyder is a licensed acupuncturist in the states of Texas and California with more than a decade of wellness experience. She is a board-certified Diplomate of Oriental Medicine, the highest designation given by the National Certification Commission for Acupuncture and Oriental Medicine (NCCAOM).
Alyse's practice includes Advanced Allergy Therapeutics (AAT), acupuncture, neurotransmitter testing, targeted nutritional therapy, and sound healing. She completed her doctorate in Chinese Medicine and Acupuncture from Pacific College of Oriental Medicine and is obtaining her certification in functional medicine from the Institute of Functional Medicine.
Alyse received her undergraduate education in North Carolina where she studied Biology, Anatomy & Physiology, Eastern Studies, and Chinese Language. Using this strong science and eastern education, she went on to earn a Master's degree in Traditional Chinese Medicine (MTOM) at the prestigious Emperor's College in Santa Monica, California, and graduated in 2005 with Magna Cum Laude honors.
During her clinical internships at University of California at Los Angeles and the Venice Family Clinic, Alyse treated both children and adults struggling with mental health issues. Alyse studied under world-renowned expert and practitioner of Chinese Medicine, Giovanni Macciocia, and began to specialize in treating psycho-emotional disorders such as insomnia, depression, anxiety, and attention disorders. Her passion for working with these disorders and love for treating children naturally led to helping children diagnosed with ADHD and anxiety issues.
She advanced her training with the addition of Acutonics, a treatment that utilizes sound vibration for healing and offers Acutonics treatments in conjunction with her acupuncture sessions. She has adopted a style that incorporates Japanese acupuncture techniques: gentle insertion and very thin needles that allow for practically pain-free treatments.
In 2012, Alyse moved to Austin, Texas. During her first two years in the state capital, she suffered from debilitating respiratory allergies. Her search for relief ultimately led her to Advanced Allergy Therapeutics (AAT). AAT uses muscle testing to see what items might be causing stress to the body. After 8 non-invasive, individualized sessions, her allergies dissipated and she was able to resume a normal life, free of the flu-like symptoms, joint pain, and fatigue that she had experienced for two years. So compelled by the success of the treatment, in 2015, Alyse incorporated it into her own practice and became the second AAT practitioner in Austin.
She is ecstatic to offer her patients and all allergy sufferers with this unique therapy that provides rapid, long term results without the use of drops, shots, needles, or supplements.
Alyse is a highly intuitive and heart-centered wellness advocate who believes in the power of energy, intuition, and self-healing. When not in the clinic, Alyse enjoys traveling, writing, yoga, seeing music. and being outdoors with her children.
Connect with Dr. Snyder:
Dr. Alyse Snyder Online
On Instagram
"We walk through life together with people who've been dealt a difficult hand," explained Dan Fowler. It was such a simple thing, so humbly stated, it stopped podcast host, Laura, in her tracks! This simple sentence personifies who Dan Fowler is, how he thinks about and cares for people, and how and why he's building his business, Reunion Shoes, in New Orleans.
Reunion Shoes happens to make and decorate (for lack of a better description of the artwork his team sends into the world) simple canvas sneakers. That's the outer expression of what's going on. Inside, however, lives are changing.
Dan is working under the umbrella of the Restoration Initiative, a non-profit incubator, providing space and support for small businesses committed to creating social good before other, more common business goals. Specifically, he's working to support people who don't live in traditional housing, who need access to certain kinds of support services (drug and alcohol rehab, counseling, medical care, and faith support, just to name a few).
The idea is to meet the needs of people – as they define them, rather than having services pushed upon them – and support them as they create the life they desire, learning to become self-sufficient, building dignity and respect along the way, and contributing to their communities in new ways.
It's a deep and heartfelt conversation that touches on the ideas of asking, "How can I help?" as opposed to assuming we already know what's best for someone else. It's about taking baby steps that grow into considerable waves of change in a neighborhood or community. And it's the personification of creating something with a great deal of consideration and intention.
If you thought your ideas were too insignificant to make a difference, I dare you to eavesdrop on this episode and walk away with that thought unchanged!
Dan's Bio
Dan Fowler is the founder and director of Reunion Shoe Company, a social enterprise focused on hiring and supporting folks coming out of homelessness. He has worked in the homeless community in a variety of capacities, including advocacy, one-on-one ministry, and working alongside various systems of care. Dan graduated with a bachelor's degree from Loyola University New Orleans. Dan grew up in Florida and has lived in New Orleans for the past 6 years. He loves tacos, old cars, and his wife, Audrey.
Connect with Dan:
Buy Some Shoes!
Reunion Shoes on Facebook
The Dream Manager Book
From the publisher's feed