In this episode, I'm joined by special guest Rafael Villaruz to explore the fallacy of using a blanket approach in leadership. We discuss the importance of recognizing individual strengths and embracing diverse skills within a team.

Rafael shares a powerful example of a nurse transitioning into a managerial role, highlighting the need for adaptability and a shift in perspective. We delve into the distinction between being a manager and a true leader, emphasizing the impact of small, incremental changes and gestures of appreciation.

With over 20 years of leadership experience, Rafael offers valuable insights on customer obsession, taking care of caregivers, and the challenges of transitioning from an individual contributor to a leadership role in healthcare.

We explore human-centered design in healthcare innovation and Rafael's advice for new leaders to delegate and empower their teams. Join us as we uncover the secrets to effective leadership and learn how to unleash the unique potential of your team members. Don't miss this insightful episode with the inspiring Rafael Villaruz!

Also make sure to learn more at www.rafaelvillaruz.com.