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Making your services more accessible for hearing impaired clients 

Jo Haywood is a hairstylist in Kensington, London for Luke Ormsby salon.

She trained with Vidal Sassoon and has enjoyed learning and growing as a hairstylist.

She has a long commute to work every day, and felt like she could be using the travel time in a productive way, and decided she would like to learn sign language.

Jo now holds a level 2 in BSL, which she studied with her Dad. Initially, this was just a way to continue her personal development, and a great way to connect with him, but her manager encouraged her to advertise this skill to clients. Although she was not confident at first, she received a great response.

We discuss tips on how to make a hearing impaired client's salon visit easier and more enjoyable, and how sign language has enabled her to build a connection with her clients and to give them the best salon experience.

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