Manage Better with Anshuman Tiwari

In this episode we have a Manage Better conversation with Debashis Sarkar, author and consultant for Quality and Customer Centricity. Debashis is a Managing Partner at Proliferator Advisory - a firm focused on client success through improved customer centricity.

Debashis distills the concept of customer centricity and how it is connected to Quality. He also shares tips that all of us can use to make our companies more customer centric. 

For earlier episodes please visit https://managebetter.buzzsprout.com/ and subscribe to the channel. 

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In this episode I talk to Shital Kakkar Mehra, India's leading Author and Coach on improving Executive Presence. In this masterclass Shital shares with us why Executive Presence is vital and how one can improve it across three career stages of Fresher, Mid-Career, and Senior. Shital also shares her research based POISE model for listeners to self-diagnose their Executive Presence and identify areas for improvements. 

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In this episode Ramesh Dorairaj, author of Games Customers Play, explains the four quadrants of understanding how buyer-seller relationships work. Intertwined with anecdotes and concepts Ramesh brings to life the complex world of what customers say and more importantly, don't say.

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Hemant is head of the Institute of Quality and Reliability in Pune, India. He is a Fellow of the ASQ and is probably the first ASQ certified Black Belt and Master Black Belt from India. He has guided thousands of quality professionals through certifications and also helped clients solve chronic quality problems.

In this chat Hemant and I discuss how he ventured into quality, his quality journey, his experience with solving chronic problems and related topics.

Join me on this episode of Manage Better and spread the word. 

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In this podcast I share an overview of why managing better is as required as sound leadership. Someone has to get the job done. 

www.ManageBetter.in 

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In this episode we talk to Geetha Kannan, founder and CEO of www.Wequity.tech - a forum dedicated to bringing equality through equity. We discuss at length how we can make the world more equal for women in tech. While the discussion is around women in tech the discussion is relevant for all men and women who want to make a difference and manage better.

This podcast and a transcript will be available on my new website www.managebetter.in 

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Hello Friends. I am Anshuman Tiwari and this is my podcast now called Manage Better www.managebetter.in with Anshuman Tiwari. This podcast was earlier called Operational Excellence and I am expanding it to – Manage Better. I am hoping to bring to you best practices and stories from all aspects of managing better. If you like these episodes please share it across your network. And please do subscribe so you get to know when the next episode is available. 

Today I bring to you a very interesting guest. She is from Israel and a well known quality Consultant there. We have interacted for a while and I have been impressed with her passion for quality. This is a story we all need to hear. 

Carmit Berdugo Cohen is a forward-thinking Quality Manager who embraces bold and visionary strategies to reach world-class results while making quality a priority, adding value and increase customer satisfaction. Carmit has over 15 years of experience and her approach to quality is unorthodox, as she heavily utilizes out-of-the-box creativity in her professional life. Carmit believes that the biggest drawback industry is facing is an outdated approach to quality. Therefore, a personal goal of hers is to innovate quality thinking and adjust it to the era of Industry 4.0. she communicates her insights and thoughts on Quality 4.0 on LinkedIn, to inspire my colleagues all over the world. She believes that quality, when properly executed, is an exponential engine for growth and shorter time to market. She has established a dedicated platform, qllaborator, to share Best Known Methods from Quality experts.

Carmit will share with us her Quality journey, what we need to do to win management support, and what she is doing to 'Market' quality. 

My website is now www.managebetter.in and podcast has moved to managebetter.buzzsprout.com. I will post these links along with this Podcast. 

Till our next episode – keep the quality flag flying high and yes, Manage Better. 

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Hello friends. This is Anshuman Tiwari and you are listening to my Podcast – The Operational Excellence Advantage. Thank you very much for over 100 downloads each of my previous two podcasts on Five Questions to review your year and the lean concept of Runner Repeaters and Strangers and its applications to Operations. If you haven’t heard these yet please take a few minutes and check them out. 

Today I want to talk about the popular topic of Robotic Process Automation or RPA as it’s popularly known. I don’t intend to make this a class or a plug in for popular software vendors and will try to stay clear of that. I will cover why RPA has still not taken over the world and its impact on the profession of Process Excellence or Transformation.

Also, all views expressed here are my own and in my personal capacity. I work for a large IT Services company which provides RPA services as well hence wanted to make it clear that my views are personal and could be both incomplete and inaccurate. 

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Hello friends. I am Anshuman Tiwari, and this is my podcast on Quality and Operational Excellence. I call it the The Operational Excellence Advantage and am hoping to bring you views on how we all can use operational excellence as a competitive advantage at work.  Your feedback is essential and always welcome. 

Today I want to share a key concept in Operational Excellence that is often missed out in the rush of getting things done and fighting a fire a day. I have often said that Operational Excellence is a balance of theory and practice. Most of us are consumed by the practice and do not take the time to stop and ask ourselves – what is the theory behind this? Is there a better theory I can use? What are others doing about this issue? 

The concept I wanted to share today is called - Runners. Repeaters. Strangers. This is a not often used concept from Lean Thinking but should be used more. Before I explain the concept, I want to highlight that 'differentiation' is the key to this concept. If you are a fan of the concept of 'standardization,' then 'differentiation' may seem counter-intuitive to you.  

So, what is the concept of Runners, Repeaters, Strangers about? In simple terms, it classifies all work done in three categories – runners are the most often repeated and standardized tasks, repeaters are less often repeated but fairly standard, and strangers are once in a while and with hardly any standardization. Let me explain. Next time you go to a fast-food chain, try to observe the ordering pattern. You can do this activity at any fast-moving place, but I think a fast-food counter is the most suitable place for this study and I suspect if you have kids, you are visiting such places often as well. Observe the ordering pattern, and you will notice that most people orders a very standard set – maybe fries, burger, and a soda (also called cola in some countries). The next and much smaller set of people will order something more complicated but not totally unusual. And a third set will have a very complex order – maybe something that the restaurant only makes once or twice a day. You get the point. 

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Hello everyone. I am Anshuman Tiwari and this is my podcast – the Operational Excellence Advantage. In this blog I will aim to share tools, tips, and techniques to make Operational Excellence an advantage at work. But more on that in the next episode. 

Okay so the deluge of new year wishes would have now subsided a bit. Before we forget we are in a new year – here are my best wishes for the new year for you all. 

Another year is ending and if you are like most others you have let it pass by. Now, I don’t want to spoil your new year joy but am hoping to point you to review your last year with some critical questions. I have done this over the last several years and found such questioning useful and wanted to share in the hope that the questions will help you as well.

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