Manage Smarter

Frank Zinghini is President & CEO, Applied Visions, Inc. Applied Visions helps businesses build and expand their digital relationship with their customers, across all of the available digital channels. AVI develops products and services using technologies from the cloud, to desktop and mobile, and even down to the device level with the internet of things, in order to maintain a seamless and continuous connection with your customer. Frank founded AVI with an intense focus on building applications that delight your customers and drives revenue generation for your business.

PLEASE NOTE: DUE TO ONLINE PLATFORM BANDWIDTH DEFICIENCIES DURING THIS PANDEMIC, THERE ARE SOME AUDIO DROPOUTS DURING THIS EPISODE.

In this episode, Audrey, Lee and Frank discuss: 

·      What a digital survival kit needs to contain

·      The new boundaries of relationship with your customers

·      New ways of looking at fulfillment of products and services

·      How to take customer experience to the next digital level of engagement

"Somebody who is selling a thing, a tangible item historically they may not have thought about relationships with people when selling them something, food, clothing or cars or anything there’s always a personal component. Growing demand for a digital relationship with your company and your product has been accelerated and will not abate when things come back to something normal. ” – Frank Zinghini

Connect with Frank Zinghini

www.avi.com

https://www.linkedin.com/in/frankzinghini/

https://twitter.com/frankz_avi

Connect with the hosts of Manage Smarter: 

·         Website: ManageSmarter.com 

·         Twitter: @ManageSmartPod 

·         LinkedIn: Audrey Strong                                                           

·         LinkedIn: C. Lee Smith 

Connect with SalesFuel: 

·         Website: http://salesfuel.com/ 

·         Twitter: @SalesFuel 

·         Facebook: https://www.facebook.com/salesfuel/ 

Learn more about your ad choices. Visit megaphone.fm/adchoices

Jeffrey Hayzlett is Chairman & CEO of the C-Suite Network and best-selling author of "The Hero Factor: How Great Leaders Transform Organizations and Create Winning Cultures."

In this episode, you'll learn:

*The #OpenForBusiness initiative, which can be defined as getting business owners ready to open safely

*Strategies businesses can implement as they get ready to open for business

*Protecting your biggest assets – people and customers

*Being mindful of cancel culture and current cultural climate

"People tend to be more reactive than active. When COVID hit, many paused and adopted a 'wait & see' attitude, but I think that's a mistake -- not just now, but overall." — Jeffrey Hayzlett

Join hosts Audrey Strong and C. Lee Smith as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.

Connect with Jeffrey Hayzlett:

Website: https://c-suitenetwork.com/

Twitter: @JeffreyHayzlett

LinkedIn: https://www.linkedin.com/in/hayzlett/

Facebook: https://www.facebook.com/JeffreyHayzlett/

Connect with the hosts of Manage Smarter:Website: ManageSmarter.comTwitter: @ManageSmartPodLinkedIn: Audrey StrongLinkedIn: C. Lee Smith Connect with SalesFuel:·     Website: http://salesfuel.com/·     Twitter: @SalesFuel·     Facebook: https://www.facebook.com/salesfuel/ 

Learn more about your ad choices. Visit megaphone.fm/adchoices

Ben Gallagher is the co-founder of B+A, a creative management consultancy whose clients include Converse, Google and Beats by Dre. Before he founded B+A, Ben was a journalist at MTV and later, Sir David Frost’s producer at Al-Jazeera. He then found himself leading Nike’s efforts to make running appealing to young people. With COVID-19, he's here to give his tips on how to work and manage smarter through this time.

PLEASE NOTE: DUE TO ONLINE PLATFORM BANDWIDTH DEFICIENCIES DURING THIS PANDEMIC, THERE ARE SOME AUDIO DROPOUTS DURING THIS EPISODE.

In this episode, Audrey, Lee and Ben discuss: 

·      Building a positive culture with remote, global teams in the pandemic

·      How recognizing small wins to provide enjoyment, hope and satisfaction

·      Boosting your empathy levels

·      Recommendations on better leadership amid the COVID-19 “rollercoaster”

"Too often the assumption is that the best answers come the most senior people, but the best answers come from collaboration with the whole team. Secondly, leaders feel uncomfortable being vulnerable because business culture largely still promotes knowing the answer as opposed to being able to work with people to find it.” – Ben Gallagher 

Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. 

Connect with Ben Gallagher 

https://bandaequals.com/

https://www.linkedin.com/in/ben-gallagher-2832a63/

Connect with the hosts of Manage Smarter: 

·         Website: ManageSmarter.com 

·         Twitter: @ManageSmartPod 

·         LinkedIn: Audrey Strong                                                           

·         LinkedIn: C. Lee Smith 

Connect with SalesFuel: 

·         Website: http://salesfuel.com/ 

·         Twitter: @SalesFuel 

·         Facebook: https://www.facebook.com/salesfuel/ 

Learn more about your ad choices. Visit megaphone.fm/adchoices

Dr. Gleb Tsipursky is a behavioral economist and cognitive neuroscientist studying the psychology of decision making in business and other contexts. He is also CEO of Disaster Avoidance Experts and author of the new book Resilience: Adapt and Plan for the New Abnormal of the COVID-19 Coronavirus Pandemic.

PLEASE NOTE: DUE TO ONLINE PLATFORM BANDWIDTH DEFICIENCIES DURING THIS PANDEMIC, THERE ARE SOME AUDIO DROPOUTS DURING THIS EPISODE.

In this episode, Audrey, Lee and Gleb discuss: 

·          His prediction on when a Coronavirus vaccine will be available worldwide to everyone

·          Why our brains are wired to be optimistic but how we must force our expectations amid the pandemic to be realistic going forward

·          His top 6 business prongs that need analysis now to adapt to the pandemic

·          How Coronavirus data has affected him and tips he has on helping managers and teams cope with the reality of what’s to come

"To survive and thrive in the new abnormal, you have to make a radical departure from your previous course. Instead, you need to focus on adapting to and planning for a future shaped by impact and repercussions of the pandemic.” – Dr. Gleb Tsipursky

Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. 

Connect with Dr. Gleb Tsipursky

https://www.linkedin.com/in/dr-gleb-tsipursky/

https://disasteravoidanceexperts.com/adapt

https://www.facebook.com/DrGlebTsipursky/

https://twitter.com/Gleb_Tsipursky

BOOK PRESALE: Hire Smarter, Sell More! Using Talent Analytics to Discover Sales Rainmakers and Avoid Toxic Troublemakers by SalesFuel CEO C. Lee Smith. https://tinyurl.com/y89oq68f

Connect with the hosts of Manage Smarter: 

·         Website: ManageSmarter.com 

·         Twitter: @ManageSmartPod 

·         LinkedIn: Audrey Strong                                                                 

·         LinkedIn: C. Lee Smith 

Connect with SalesFuel: 

·         Website: http://salesfuel.com/ 

·         Twitter: @SalesFuel 

·         Facebook: https://www.facebook.com/salesfuel/ 

Learn more about your ad choices. Visit megaphone.fm/adchoices

Shane Metcalf is co-founder of 15Five and one of the world’s leading pioneers in the space of cultural engineering and positive psychology and an expert in remote workplaces and workflow management.

PLEASE NOTE: DUE TO ONLINE PLATFORM BANDWIDTH DEFICIENCIES DURING THIS PANDEMIC, THERE ARE SOME AUDIO DROPOUTS DURING THIS EPISODE.

In this episode, Audrey, Lee and Shane discuss: 

·          The combination of two qualities you HAVE to have or your remote teams will feel paranoia and fear.

·          Specific team exercises to help boost engagement

·          How to tell if your team is struggling with remote workplace setups

·          Questions to ask your team to help those not coping well with remote workplace setup, technology and/or culture

"You as a manager need to do everything possible to increase the amount of trust and also accountability particularly during a pandemic.” – Shane Metcalf

Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. 

Connect with Shane Metcalf

15five.com

https://twitter.com/shane_metcalf

Connect with the hosts of Manage Smarter: 

·         Website: ManageSmarter.com 

·         Twitter: @ManageSmartPod 

·         LinkedIn: Audrey Strong                                                                 

·         LinkedIn: C. Lee Smith 

Connect with SalesFuel: 

·         Website: http://salesfuel.com/ 

·         Twitter: @SalesFuel 

·         Facebook: https://www.facebook.com/salesfuel/ 

Learn more about your ad choices. Visit megaphone.fm/adchoices

Tom Pisello is a thought leader and author on sales and marketing effectiveness, as well as a serial entrepreneur. He is well known from his podcasts, videos, blog posts, and newsletter as “the ROI Guy.” Tom is the Founder of the Evolved Selling Institute and currently Chief Evangelist for Mediafly, a leading sales enablement solution provider.

In this episode, Audrey, Lee and Tom discuss: 

·          How to changes you can sell as well remotely as well as you did in person

·          Top ways to keep selling in COVID-19

·          Better methods to prepare interactive digital documents to make compelling sales sessions

·          Creating mini-presentations to keep virtual selling with prospects at a higher level of engagement

"Create little stories you can pivot to. As sales manager you have to teach your sellers to piece together these little mini presentations and be able to jump into these mini stories and in that mode as well to be able to basically share those as a whole presentation.” – Thomas Pisello 

Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. 

Connect with Thomas Pisello

www.evolvedselling.com

https://twitter.com/tpisello

https://www.facebook.com/thomas.pisello

https://www.linkedin.com/in/tompisello/

Connect with the hosts of Manage Smarter: 

·         Website: ManageSmarter.com 

·         Twitter: @ManageSmartPod 

·         LinkedIn: Audrey Strong                                                                 

·         LinkedIn: C. Lee Smith 

Connect with SalesFuel: 

·         Website: http://salesfuel.com/ 

·         Twitter: @SalesFuel 

·         Facebook: https://www.facebook.com/salesfuel/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Dr. John Johnson is a PhD economist and the CEO of Edgeworth Analytics, a DC-based data consulting firm that empowers professionals to unlock data’s potential. John understands how to transform companies’ raw, messy data into meaningful analysis and reliable results that empower informed decision-making. A teacher at heart, John is known for his ability to explain technical concepts simply and clearly.

PLEASE NOTE: DUE TO ONLINE PLATFORM BANDWIDTH DEFICIENCIES DURING THIS PANDEMIC, THERE ARE SOME AUDIO DROPOUTS DURING THIS EPISODE.

In this episode, Audrey, Lee and John discuss: 

·          Economic data on time and possible date on when the economy may start to recover & opinion on rehiring process for unemployed COVID-19 workers

·          Economic analysis on your business, demand for what you sell, remote working and extra costs potentially of reopening

·          Risk of infections of workers vs. running a remote business data points

·          Customer base analysis

·          Process for you to dig deep into data for your department and business to help make business decisions in the pandemic

"How have they reopened, what types of strategies are effective and what kind of strategies are spiking the number of cases?” – Dr. John Johnson

Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. 

Connect with Dr. John Johnson

https://edgeworthanalytics.com/

https://twitter.com/Everydata

https://www.linkedin.com/in/johnhjohnsonphd/

https://www.facebook.com/john.johnson.545402

Connect with the hosts of Manage Smarter: 

·         Website: ManageSmarter.com 

·         Twitter: @ManageSmartPod 

·         LinkedIn: Audrey Strong                                                                 

·         LinkedIn: C. Lee Smith 

Connect with SalesFuel: 

·         Website: http://salesfuel.com/ 

·         Twitter: @SalesFuel 

·         Facebook: https://www.facebook.com/salesfuel/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Sam Schutte is the CEO of Unstoppable Software, Inc. The company's software development services as a development partner, and is the host of the podcast at unstoppabletalk.com (which covers the "intersection of business and technology innovation").

He is also the creator of The Virtual Tip Jar, which enables customers to support their favorite restaurant servers and services providers whose income has been negatively impacted during COVID-19.

PLEASE NOTE: DUE TO ONLINE PLATFORM BANDWIDTH DEFICIENCIES DURING THIS PANDEMIC, THERE ARE SOME AUDIO DROPOUTS DURING THIS EPISODE.

In this episode, Audrey, Lee and Sam discuss: 

"There’s some basic ones such as not having enough VPN accounts or VPN bandwidth you know most of the time when you set up a VPN at a company you don’t have enough for all 300 people to be on at one time.” – Sam Schutte 

Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   

Connect with Sam Schutte

https://unstoppablesoftware.com

https://twitter.com/unstoppablesoft

https://www.linkedin.com/company/unstoppable-software-inc.

http://facebook.com/unstoppablesoftware/

Connect with the hosts of Manage Smarter: 

·         Website: ManageSmarter.com 

·         Twitter: @ManageSmartPod 

·         LinkedIn: Audrey Strong                                                                 

·         LinkedIn: C. Lee Smith 

Connect with SalesFuel: 

·         Website: http://salesfuel.com/ 

·         Twitter: @SalesFuel 

·         Facebook: https://www.facebook.com/salesfuel/ 

Learn more about your ad choices. Visit megaphone.fm/adchoices

At work, serving as President and CEO The Beacon Group, Cliff Farrah has spent more than 25 years advising clients on organic and inorganic growth strategies and tactics in Healthcare, Technology, Industrial, Energy and Defense marketplaces. His thought leading work on growth strategy, innovation commercialization, market disruption, and services/business model design has been successfully used by Fortune 100 clients around the globe. Mr. Farrah is the author of dozens of growth strategy and analytical frameworks, and is a guest lecturer at the University of Virginia's Darden Graduate School of Business, where he received his MBA. At play, Cliff Farrah is a competitive sailor, a former high school sailing coach, US national amateur champion and has been profiled on ESPN and in Sailing magazine. 

PLEASE NOTE: DUE TO ONLINE PLATFORM BANDWIDTH DEFICIENCIES DURING THIS PANDEMIC, THERE ARE SOME AUDIO DROPOUTS DURING THIS EPISODE.

In this episode, Audrey, Lee and Cliff discuss: 

·          How the pandemic accelerates your comp set

·          How to choose which competitor to overtake

·          Near and long-term market disruption considerations

·          How to identify who in your market is still spending money

·          How amid to right-size your organization

"Market share gains you make in a down economy as the market rebounds you manage to maintain that share percentage and it ultimately yields a multiple effect.” – Cliff Farrah

Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. 

Connect with Cliff Farrah

Www.beacongroupconsulting.com

http://linkedin.com/in/clifford-farrah-0b59138

Connect with the hosts of Manage Smarter: 

·         Website: ManageSmarter.com 

·         Twitter: @ManageSmartPod 

·         LinkedIn: Audrey Strong                                                                 

·         LinkedIn: C. Lee Smith 

Connect with SalesFuel: 

·         Website: http://salesfuel.com/ 

·         Twitter: @SalesFuel 

·         Facebook: https://www.facebook.com/salesfuel/ 

Learn more about your ad choices. Visit megaphone.fm/adchoices

Coronavirus has caused layoffs of more than 26 million Americans from their jobs. Are older workers a liability or competitive advantage and if you are an older worker, how can you increase your value to your employer during this unprecedented time?

Patti Temple Rocks is the author of a book called "I'm Not Done: It's Time to Talk About Ageism in the Workplace." She is also a senior partner at a Marketing agency in Chicago.

PLEASE NOTE: DUE TO ONLINE PLATFORM BANDWIDTH DEFICIENCIES DURING THIS PANDEMIC, THERE ARE SOME AUDIO DROPOUTS DURING THIS EPISODE.

In this episode, Audrey, Lee and Patti discuss: 

·          Why mature workers are the last ones you should consider cutting

·          Conversations to have with older workers in choosing furloughs, layoffs and payroll reductions

·          Signs a company doesn’t value older workers

·          How late career workers can increase their value amid COVID-19

"The older worker – who may sometimes cost more, comes with incredibly valuable wisdom and experience to navigate and mentor others through difficult times.” – Patti Temple Rocks 

Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   

Connect with Patti Temple Rocks

pattitemplerocks.com

https://www.linkedin.com/in/pattitemplerocks/

https://twitter.com/pattitrocks

Connect with the hosts of Manage Smarter: 

·         Website: ManageSmarter.com 

·         Twitter: @ManageSmartPod 

·         LinkedIn: Audrey Strong                                                                 

·         LinkedIn: C. Lee Smith 

Connect with SalesFuel: 

·         Website: http://salesfuel.com/ 

·         Twitter: @SalesFuel 

·         Facebook: https://www.facebook.com/salesfuel/ 

Learn more about your ad choices. Visit megaphone.fm/adchoices