Brian Parsley guides business leaders to increase sales performance, solidify customer loyalty and build profits. Brian teaches time-tested business strategies and customer loyalty programs across all industry sectors including financial services, technology, retail, healthcare, manufacturing, and professional services 

Dr. Terry Paulson psychologist, national columnist, professional speaker and author of his newest book released this week: The Optimism Advantage: 50 Simple Truths for Transforming Your Attitudes and Actions into Results, and the popular books They Shoot Managers Don't They, Leadership Truths One Story at a Time, Making Humor Work, and 50 Tips for Speaking Like a Pro. Dr. Paulson hosted ECI’s business television series entitled, “Quality from the Human Side”. He’s one of seven distinguished faculty for the Institute for Management Studies

Mark Hurst founder and CEO of Creative Good, the New York-based customer experience consultancy he founded in 1997. He has spent his career consulting, writing, and speaking about customer experience strategy. Mark wrote the book "Customers Included," just released in a 2nd edition, describing how teams and organizations can create successful products and strategies by including customers in the process. He also created the Good Todo mobile productivity platform, the world's first cross-platform todo list