"Marketing is the voice of the customer. That will never leave me." — Susan Albright

In this episode, host Declan Hollywood speaks with Susan Albright — a purpose-driven marketing leader whose career spans tech giants and playful innovators like The LEGO Group. With a deep belief in customer-first thinking, Susan shares how one unexpected piece of advice rerouted her entire path — and ultimately led her to roles where purpose and creativity could truly thrive.

They explore the power of listening to your instincts, the importance of maintaining balance outside of work, and how sometimes the most strategic move is doing less — but doing it better. From stepping back to gain clarity, to embracing new opportunities that align with your passions, Susan opens up about the key moments and mindset shifts that have shaped her journey.

Whether you're navigating a career pivot or rethinking how to work with more intention, this episode is a reminder to stay curious, stay grounded, and always keep the customer — and yourself — at the centre of the story.

"Understanding people is what, for me, marketing is about. You always have to balance head and heart." — Kirsty Mullan

In this episode, host Declan Hollywood is joined by Kirsty Mullan — a strategic storyteller and brand thinker whose career has been shaped by empathy, creativity, and a sharp eye for culture. Kirsty brings a refreshingly human approach to marketing, grounded in simplicity, purpose, and the power of collaboration.

Together, they unpack the art of distilling a brand’s message, why cultural insight is as vital as digital savvy, and how taking bold chances can open unexpected doors. From crafting content that truly resonates to asking the deeper “why” behind every campaign, Kirsty shares practical wisdom for marketers who want to lead with meaning and clarity.

If you're looking to sharpen your storytelling skills, reconnect with your creative instincts, or simply be reminded why heart still matters in strategy — this episode is for you.

In this episode, Jasmin Kaur joins Declan Hollywood for a reflective and uplifting conversation on navigating the tech world with heart and purpose. Jasmin shares why the industry needs diverse thinkers, not those who fit a mould—and how following what energises you leads to more authentic decisions and meaningful impact.

From the power of kindness in leadership to embracing growth without having all the answers, Jasmin offers a refreshing perspective on building a career rooted in empathy, curiosity, and courage.

In this episode, Sadika Fakir, joins Declan Hollywood to unpack what it takes to thrive in the fast-moving world of FMCG. Sadika shares her perspective on using consumer insight to drive strategy, building authentic connections with audiences, and staying adaptable in a constantly shifting landscape.

She also speaks to the power of purpose-driven marketing, and how resilience, curiosity, and collaboration fuel lasting brand success.

A must-listen for anyone passionate about FMCG, brand growth, and leading with intent.

In this episode, Julie-Anne Walsh, Former Chief Marketing Officer at Takealot Group, joins Declan Hollywood to share her journey at the forefront of one of South Africa’s leading e-commerce platforms. Julie-Anne unpacks the importance of customer obsession, building a strong and trusted brand, and leading with clarity in a highly competitive and fast-paced environment.

From shaping digital growth to inspiring teams, she offers powerful insights on what it takes to lead with vision, agility, and purpose.

A must-listen for marketers, digital leaders, and anyone passionate about building brands that last.

In this episode, Wendy Bergsteedt, joins Declan Hollywood for a compelling conversation on the power of purpose-led marketing. Wendy shares how authentic storytelling, deep customer understanding, and long-term thinking play a vital role in building trust in complex industries.

With a strong focus on impact and relevance, she offers insights into leading with intention, navigating legacy, and creating brand narratives that resonate across generations.

An inspiring listen for marketers and leaders looking to build brands with meaning.

In this episode, Mel Gischen from Uber joins Declan Hollywood for a dynamic conversation about leading in fast-paced, high-growth environments. Mel shares insights on customer obsession, adapting to change, and the balance between global scale and local relevance.

From driving innovation to building high-performing teams, Mel offers a grounded perspective on what it takes to succeed in today’s ever-evolving marketing and tech landscape.

A must-listen for marketers, operators, and anyone passionate about building with purpose and speed.

In this episode, Lana Strydom, joins Declan Hollywood to share her perspective on building brands that truly put the customer first. Lana dives into the evolving role of marketing in driving business transformation, and how data, creativity, and purpose come together to create meaningful connections.

With deep experience in the telecoms space, she reflects on leading teams through change, embracing innovation, and staying close to what customers really need.

A powerful conversation for anyone navigating leadership, brand building, or customer-led growth in today’s digital world.

In this inspiring episode, host Jon Ratcliffe is joined by Jean Oelwang, CEO and President of Virgin Unite and author of Partnerships, who has spent 17 years incubating global initiatives that change the world. Jean explores how partnership excellence, global collaboration, and meaningful connection drive systemic change through initiatives like The Elders, The B Team, and Ocean Unite. From 17 years living and working on six continents launching mobile phone companies to co-founding Plus Wonder to spark deeper collaborations, Jean shares transformative insights on creating partnerships that generate real impact and building initiatives that truly change the world.

Whether you're building global partnerships or driving social impact, this episode is a powerful reminder to partner meaningfully, collaborate globally, and create connections that change everything.

In this episode, Alessandra Bellini, Chief Customer Officer at Tesco PLC, joins Jon Ratcliffe for an insightful conversation on what it really means to put the customer at the heart of a business. Alessandra shares her journey from advertising to executive leadership, reflecting on the power of consumer understanding, brand building, and developing people as the true levers of business success.

With decades of global experience—including over 20 years at Unilever—Alessandra brings a unique perspective on marketing, innovation, and leading with purpose.

An inspiring episode for anyone passionate about modern marketing, leadership, and making an impact at scale.