Albert Giang of King & Spalding joins Elle Tucker for the final Platform Podcast episode of Series 3. A frequent guest on Marketplace Risk webinars and at live events, Albert is a thought leader in the tech industry, his clients include some of the most respected companies in the gig economy, e-commerce, telemedicine, and social networking/media space. He tells how he came to create such a unique practice at the cutting edge of technology and shares his top two lessons for disruptive startups when it comes to legal and regulatory issues. A must-listen - and to be continued!

In this episode of the Platform Podcast, Elle Tucker is joined by Charlotte Willner, Executive Director of the Trust & Safety Professional Association. Charlotte talks about her background in trust and safety, including her work at Facebook and Pinterest amongst others, and what led to her taking on this new role running a non-profit last year. She tells Elle about the types of members the TSPA has, and the importance of bringing professionals in this space together to learn from and support each other, especially now as platforms have reached an ‘industrial scale’ and trust and safety has become more of an 'assembly line’ process than ever before.

Darren Cody of Marketplace Studio, formerly of Ruckify, joins Elle Tucker in the latest Platform Podcast episode. He tells Elle about the priority he placed on trust and safety while building the Ruckify platform, the reasons for doing this and the challenges that it presented. He goes on to share what he learned from that stage of his career and how he has applied these learnings in his newest venture, Marketplace Studio – which aims to support non-technical marketplace founders find freelancers who can collaborate to help them create the platform they need: essentially a ‘marketplace for marketplace creators’.

Elle Tucker is joined by Polly Applegate, ex Head of Community at Depop and now an adviser for early stage tech startups. Polly tells Elle about her journey, via Apple, into the world of marketplace communities and the importance of trust when a marketplace - and its community - scales. She talks about the challenges faced by rapidly growing marketplaces, why trust and safety is often overlooked, and the pitfalls of not having a ‘belt and braces’ approach in place. In this lively conversation, Polly also shares her thoughts on how trust and safety can create a positive customer experience: the foundation for growth.

In this episode of the Platform Podcast, Elle Tucker talks to Marketplace Risk Advisory Board member Rob Brown of Kerb about the the recent developments in the 'future of transport' space. They discuss how the pandemic has impacted the way that cities work and what Covid-19 has meant for industries like parking that haven’t changed for years. Disruption has been accelerated, especially in Western economies where so many people have begin to work from home, and the focus has been taken off the traditional ‘9 to 5’. So what are the opportunities for marketplaces like Kerb and their data in this new normal?

Elle Tucker is joined by Glen Hodgson of Plattformsföretagen to discuss the sharing, gig and platform economy ecosystem in Sweden and the Nordics. Glen shares his journey to the formation of Plattformsföretagen, a Stockholm-based membership organisation connecting government departments companies, consultancies and individuals who want to help co-create and shape the platform economy in the region. In this fascinating conversation, Elle and Glen go on to talk about the upcoming 2021 Nordic Gig & Sharing Innovation Summit, and the partnership between Marketplace Risk and Plattformsföretagen.

In this episode of the Platform Podcast, Elle Tucker talks to Nino Cavenecia of Customer First about the challenge for early stage marketplaces of balancing a desire for an easy customer journey with risk. Nino shares his journey, and talks about how he created the Customer First brand from his learnings at, amongst others, the marketplace giant Outdoorsy. Elle and Nino discuss the importance for startups of finding that ’sweet spot’ between growth and safety, and how to make transactions difficult enough to be secure, but easy enough to build confidence and retain customers - and ultimately grow.

In the latest episode of the Platform Podcast, Marketplace Risk’s Elle Tucker talks to Nicole Dobias, Product Counsel at Pactsafe, about her role. In this in-depth conversation, Nicole shares how she combined her passion for all things legal and technology-focused to become immersed in the world of clickwrap litigation. During 2020, there was a huge shift towards online business, and Nicole talks about the increasing need for marketplaces to protect themselves by making sure their online terms are enforceable in court - and what that means for her in her day-to-day job.

Elle Tucker talks to Mark Anthony Peterson of Ziscuit about the changing face of the sharing economy and his experience of applying this democratizing model to the world of grocery retail. Mark shares his discovery of the power and potential of sharing and tells us how he was ahead of his time in many ways. In this compelling discussion, Mark goes on to explain the technology behind Ziscuit, a first-of-its-kind app that aims to transform the way we do our weekly shopping.

Marketplace Risk’s Elle Tucker talks to Humphrey Bowles of GUARDHOG Tech about the seismic shifts in the world of sharing economy travel and homeshare space over the last year. Humphrey shares his journey towards creating ’Superhog’, a data-driven intelligence platform focused on trust, safety and security in the short-term rentals sector, tells us how it works - and who benefits. In this lively conversation, Elle and Humphrey go on to explore why this sector is ripe for innovation and Humphrey explains his aspirations and ambitions for his new platform.