Mastering CS: Candid Leader Insights

By Custify | Customer Success

Welcome to Mastering CS – Candid Leader Insights, where I, Irina Cismas, Head of Marketing at Custify, take you on a journey into the depths of Customer Success. Each episode, I sit down with some of ... more

· Business

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FAQs about Mastering CS: Candid Leader Insights:

How many episodes does Mastering CS: Candid Leader Insights have?

The podcast currently has 35 episodes available.

Mastering CS: Candid Leader Insights episodes:

December 20, 2024Ep. 35 | Bettina Berger
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Bettina Berger, Head of Customer Success at TalentAdore, to discuss her journey in CS and how she keeps her teams aligned, even in a hybrid work environment.
What You’ll Learn:
☑️ How to find the right blend for hybrid work
☑️ The importance of a customer success team
☑️ How to prioritize the important tasks
☑️ How to sell the value of customer success internally
----
With Custify, you can:
☑️ automate daily tasks through Playbooks
☑️ build individual customer #HealthScores
☑️ create customer segments
☑️ improve your customer communication strategy
☑️ streamline your onboarding process
☑️ track customers’ journeys every step of the way
☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
⁠⁠⁠⁠⁠⁠⁠Custify Website⁠⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠Contact Us⁠
...more
33min
December 20, 2024Ep 34 | Christopher Warren-Gash
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at Custify, discussed with Christopher Warren-Gash, VP of Customer Success at Sympa.
What You’ll Learn:
☑️ How past experiences impact customer success
☑️ How to create customer success strategies depending on the industry
☑️ The critical steps you need to take to build your CS career
☑️ How to scale an existing CS team
☑️ How to bring churn to zero

----
With Custify, you can:
☑️ automate daily tasks through Playbooks
☑️ build individual customer #HealthScores
☑️ create customer segments
☑️ improve your customer communication strategy
☑️ streamline your onboarding process
☑️ track customers’ journeys every step of the way
☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
⁠⁠⁠⁠⁠⁠⁠Custify Website⁠⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠Contact Us⁠
...more
28min
December 20, 2024Ep 33 | Craig Taylor
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at Custify, discussed with Craig Taylor, Head of Customer Success at SimplePoll.
What You’ll Learn:
☑️ How past experiences impact customer success
☑️ How to implement a digital-first CS strategy
☑️ The importance of technology in CS
☑️ The right screening process for a CSP
----
With Custify, you can:
☑️ automate daily tasks through Playbooks
☑️ build individual customer #HealthScores
☑️ create customer segments
☑️ improve your customer communication strategy
☑️ streamline your onboarding process
☑️ track customers’ journeys every step of the way
☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
⁠⁠⁠⁠⁠⁠⁠Custify Website⁠⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠Contact Us⁠
...more
35min
December 20, 2024Ep 32 | Philip Simon
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at Custify discussed with Philip Simon, Head of Customer Success at Rule.
What You’ll Learn:
☑️ How to balance work life and personal life
☑️ The importance of a customer success team
☑️ How to prioritize customer success in a startup
☑️ How can CS help in the acquisition process
----
With Custify, you can:
☑️ automate daily tasks through Playbooks
☑️ build individual customer #HealthScores
☑️ create customer segments
☑️ improve your customer communication strategy
☑️ streamline your onboarding process
☑️ track customers’ journeys every step of the way
☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
⁠⁠⁠⁠⁠⁠⁠Custify Website⁠⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠Contact Us⁠
...more
30min
December 20, 2024Ep 31 | Karina De Alba
In our latest episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, invites Karina De Alba, Head of Customer Success at Weglot. Karina talks about her amazing journey from being a dancer instructor in San Francisco to being the Head of CS at a company in Paris.
What You’ll Learn:
☑️ How to switch from one career to another and master various skills
☑️ How to structure the CS customer success team
☑️ What are the right skills for CS
☑️ The importance of the right tool stack for CS
☑️ How to overcome customer challenges
----
With Custify, you can:
☑️ automate daily tasks through Playbooks
☑️ build individual customer #HealthScores
☑️ create customer segments
☑️ improve your customer communication strategy
☑️ streamline your onboarding process
☑️ track customers’ journeys every step of the way
☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
⁠⁠⁠⁠⁠⁠⁠Custify Website⁠⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠Contact Us⁠
...more
19min
December 20, 2024Ep 30 | Mark Stagi
In our new episode of the Mastering CS, Candid Leader Insights podcast, Mark Stagi, VP of Customer Success at Avoma, shares how his experiences as a marathon runner and father shape his leadership style, emphasizing the importance of personal goals, maintaining a learning mindset, and balancing work with stress-relief activities.
What You’ll Learn:
☑️ How to balance work life and personal life
☑️ The importance of a customer success team
☑️ How to prioritize customer success in a startup
☑️ How can CS help in the acquisition process
----
With Custify, you can:
☑️ automate daily tasks through Playbooks
☑️ build individual customer #HealthScores
☑️ create customer segments
☑️ improve your customer communication strategy
☑️ streamline your onboarding process
☑️ track customers’ journeys every step of the way
☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
⁠⁠⁠⁠⁠⁠⁠Custify Website⁠⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠Contact Us⁠
...more
29min
November 21, 2024Ep 29 | Sandra Campo
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at Custify, discussed with Sandra Campo, Head of Customer Success at Froged.
What you’ll learn:
How to find the right blend for hybrid work

The importance of a customer success team

How to prioritize the important tasks

How to sell the value of customer success internally
----
With Custify, you can:
☑️ automate daily tasks through Playbooks
☑️ build individual customer #HealthScores
☑️ create customer segments
☑️ improve your customer communication strategy
☑️ streamline your onboarding process
☑️ track customers’ journeys every step of the way
☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
⁠⁠⁠⁠⁠⁠Custify Website⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠Contact Us⁠
...more
27min
November 21, 2024Ep 28 | Renata Pinheiro
Renata Kashiwaya Pinheiro, the VP of Customer Success at Zaptic, shares her inspiring career journey, from pursuing a degree in biology to becoming a customer success leader in the tech world, offering valuable insights into how she navigated these transitions and evolved her approach to building and leading successful CS teams.
What you’ll learn:
How to transition into customer success from different industries and roles

Strategies to position customer success as a key function early in startups

Balancing sales, product development, and customer success for optimal growth

The role of technology in scaling customer success teams effectively

How to handle customer requests and set expectations through transparent communication
----
With Custify, you can:
☑️ automate daily tasks through Playbooks
☑️ build individual customer #HealthScores
☑️ create customer segments
☑️ improve your customer communication strategy
☑️ streamline your onboarding process
☑️ track customers’ journeys every step of the way
☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
⁠⁠⁠⁠⁠⁠Custify Website⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠Contact Us⁠
...more
36min
November 21, 2024Ep 27 | Josephine Kibibi
Josephine Kibibi, Manager of Customer Success at Workpay Africa, shares more about her journey in CS, the challenges she overcame, and the strategies she implemented.
What you’ll learn:
The importance of regular client interactions

Key metrics for customer success

How to keep your team focused

How to deal with the biggest challenges in CS

How to prove the value of the CS department internally
----
With Custify, you can:
☑️ automate daily tasks through Playbooks
☑️ build individual customer #HealthScores
☑️ create customer segments
☑️ improve your customer communication strategy
☑️ streamline your onboarding process
☑️ track customers’ journeys every step of the way
☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
⁠⁠⁠⁠⁠⁠Custify Website⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠Contact Us⁠
...more
23min
November 21, 2024Ep 26 | Jordan Wyner
In our new episode we discuss with Jordan Wyner, the Vice President of Customer Success at Softrip. Jordan shares her journey in CS, the challenges she overcame, and the strategies she implemented.
What you’ll learn:
How to help customers with their challenges

The disadvantages of having a sticky product

Key metrics for customer success

How to motivate your CS team

The importance of prioritizing customer needs
----
With Custify, you can:
☑️ automate daily tasks through Playbooks
☑️ build individual customer #HealthScores
☑️ create customer segments
☑️ improve your customer communication strategy
☑️ streamline your onboarding process
☑️ track customers’ journeys every step of the way
☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
⁠⁠⁠⁠⁠⁠Custify Website⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠Contact Us⁠
...more
30min

FAQs about Mastering CS: Candid Leader Insights:

How many episodes does Mastering CS: Candid Leader Insights have?

The podcast currently has 35 episodes available.