In our new episode of the Mastering CS - Candid Leader Insights podcast, Irina Cismas, our Head of Marketing at Custify, welcomes Tracie Zamiska, a distinguished figure in the realm of Customer Success. With a wealth of experience as a Customer Success Manager, Tracie brings a unique perspective shaped by her journey from managing individual accounts to overseeing entire teams.
What You’ll Learn:
- What to keep an eye on when you are just starting out in a new team
- How to use AI tools to be more effective
- How to handle customer complaints
- How to turn things around during an offboarding interview
- Tips and tricks for better CS-sales collaboration
- Top key metrics to measure in CS
- Individual KPIs for Customer Success Professionals
- CS predictions for 2024
☑️ automate daily tasks through Playbooks
☑️ build individual customer #HealthScores
☑️ create customer segments
☑️ improve your customer communication strategy
☑️ streamline your onboarding process
☑️ track customers’ journeys every step of the way
☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
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