In this conversation, Tim Thomson shares his insights on scaling Managed Service Providers (MSPs). He discusses the common plateaus MSPs face, the importance of delegation and time management, and the need for operational maturity to ensure client satisfaction while acquiring new customers. Tim emphasizes the significance of identifying talent and placing the right people in the right roles to foster growth. He also highlights the necessity of building a strong foundation for scaling and the value of mentorship in navigating the challenges of business growth.