Jim and Ken talk about conducting business calls in public. Really?

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Do your job, do it well, and then move on. It paid off for us in the long run.

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We're amazed most consultants don't get to know their clients on a personal level. We're not talking about schmoozing but developing an honest friendship with them.

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Support staff are slowly vanishing as a concept. It's too bad because they made us successful.

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Once again, tackling the tricky question: What pen do you like? And the benefits of low-tech tools.

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Why do companies have a mission? How is it developed? Is it a written document? How is it best developed?

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Sometimes, going against the grain in a business has unintended consequences. Here we discuss time off and vacation policy.

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What makes a "bad" client? Sometimes, we make our own bad clients; sometimes, they come that way. Either way, Ken still has issues.

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Carefully documenting your work is an important part of consulting...or is it?

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Why on earth would someone hire a consultant?

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