While it is true that during the PHE Medicare and other commercial insurance plans are covering E/M Telephone visits (99441-99443) on a temporary basis, practices should not take this as a license to over-utilize these codes. They should not forget about the ‘virtual check in” options either.

Terry discusses what it takes to support a phone call based on medical necessity, and when a virtual check in would be a better option.

Also, when your EHR makes a “coding error” who is to blame? The provider, the coder or the EHR company?

Listen in to find out what the industry is saying about this.

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