Michel Falcon is the author of People-First Culture. Over the years, he has built his expertise in customer experience, company culture, and employee engagement. His personal purpose is to keep people safe and expresses his strong value for caring about people versus caring about profits. Today, he talks about engaging with your employees, acquiring customers, hiring the right people, and how to develop your brand.

 

What We Discuss with Michel Falcon:

• How Michel got the topic for his book
• Discovering his personal purpose of making people safe
• What is the partner promise?
• Breakfast and jam sessions with his teams
• Removing the divide between personal relationships and commerce
• Understanding different customer personality types
• How to find the right people in your team
• The hardest part of getting the words on the page and how to get over it
• On customer acquisition and leveraging customer feedback
• How a brand is developed
  
  

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