Mind Over Money

Fraudsters and scammers will do anything to get your money and your personal details, they don’t care what they leave behind. Scams are on the rise and becoming more sophisticated. Jason Costain, Head of Fraud Prevention at Natwest, informs us of the type of scams that are popular, what to look out for and what to do to help others.We also hear from Cat Livesey, a Senior Fraud Prevention Analyst, who talks about a particular scam called Money Mules.

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Overspending can sometimes have a deeper meaning. Perhaps the activity is compensating for something else going on in your life, or maybe it’s simply a bad habit you cannot get out of? Whatever it is, there are dangerous and safe ways to do it. Miles Hillier, Head of New Customer Propositions at Natwest, shares information on what people are spending their money on and why. Miles also tells Gemma Sherlock how some people have suffered an ‘income shock’ because of the pandemic and what banks are doing to help.

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Food poverty can affect anyone. Should you feel ashamed to use a foodbank or to ask for help?Sheena Hales doesn’t think so. Sheena, who leads the investment delivery services at Natwest, speaks to Gemma about the importance of food banks, how it affects people and what support is out there. We also hear about the incredible people (including Sheena) behind the scenes who are working to help those in need.

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Job losses, relationship breakdowns, grief and homelessness can also contribute to a financial crisis. In this episode Gemma Sherlock speaks to Rachel Blackamore, Natwest Managing Director of Personal Banking for London and the South East, about the meaning of a financial crisis and what it is like to go through it. Rachel also offers tips on where to go to seek support and what others can do to help.

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Ella Hutchinson candidly shares her experiences of student life during pandemic. The first year student nurse opens up about her mental health which has been impacted by the isolation and lack of support. Ella, a student nurse, tells Gemma Sherlock how students are still expected to pay full fees despite the challenges and changes to normal university life.

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What is financial abuse? How does it affect a person and how can they or you help them? In this episode Gemma Sherlock speaks to Safe Lives, a charity dedicated to ending domestic abuse. Liz Thompson, Director of External Relations, discusses what forms financial abuse can take and the common situations abusers will use to empower someone. We also hear from Kim Chambers, Manager of the Customer Protection Team at Natwest, who talks about the support available and how your bank can help in these isolating times.

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Thanks for checking out the trailer for our new show! We teamed up with NatWest to bring you a podcast that aims to tackle the issue of Financial Wellbeing. Brought to you by the creators of 'No Really, I'm Fine' and hosted by Gemma Sherlock!

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