A strategic marketing plan identifies a segment of customers, target segments, and position products and services in the marketplace.
Companies fit brand promise to customer needs and build a company brand that is customer-oriented, attentive, responsive, and functional to the market.
Marketing tactics that offer products customers need or want, reasonably promote product benefits and value, and place the product for customers to purchase.
Customer engagement, such as distributing and providing product and service information for customers to access and share to make an informed purchase, word-of-mouth referrals, and customer reviews, influences purchase behavior and leads to business success. More satisfied customers stay longer with the company, buy more, cross-buy, and lead to positive customer behaviors.