Hi all, welcome to one our regular Housekeeping podcasts, this time with Craig Barnden (Head of Compliance) and Darren Free (Head of Claims Operations & Broker Services).
For those who don't know Craig, he has been Ausure's long standing Compliance guru for at least 2 decades. Craig may say it feels significantly longer...And for Darren, he started as a broker a long time ago and decided to join the dark side of running Claims.
He's done so well, he has a team of over 10 that helps manage claims for many offices in Ausure.On top of their main roles, Craig and Darren also help run major projects for Ausure, which sparked the idea of getting them together to provide hints and tips for our brokers.Spoiler alert, there is gold in this episode.
We deep dive into key patterns they find across Compliance and Claims, along with their insight and recommendations to help brokers.We will definitely do more of these, as it's a quick summary of relevant issues from the viewpoint of 2 key departments within Ausure.
We hope you enjoy this one.