In this podcast we round out the trilogy by deep diving on nothing less than…remuneration via fees VS commissions. Beardy & Rolf from  Coastsure Insurance Brokers, give us their insight about how they approach charging fees only for a portion of their business, and what they see are the benefits.  We get to hear about proper costing of time for staff throughout their business, and how this helps the client.  And funnily enough…the benefits of a clear Service Proposition come up again, in helping clients see the work we do.

Because this is such a large issue for our industry, we hope this insight from a successful business helps you feel a bit more connected, no matter what business you’re in or what your stance is for remuneration.  Even if that stance undecided!

We’re not sure if this one is a version of Godfather III, Police Academy III or Hangover III.  You be the judge…

We hope you enjoy this one.

Speakers:

Mick O'Bree - General Manger of Operations, Ausure;   John Mills - Broking Manager, Ausure David Beard - Managing Director of Coastsure Rolf Van Dulst - Director of Coastsure

About Ausure - Ausure is one of Australia’s largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.

Hi all, in this episode, Millsy and I follow up with David & Rolf from Coastsure Insurance Brokers.  We didn’t get through everything we wanted to in the last podcast, so in this one we deep dive on how Beardy & Rolf approach the concept of Value Adding.  It’s a concept that make sense but Beardy & Rolf give us their own unique perspective on it, from how they ensure the client sees more advice to how they engage their team keep adding Value and Advice, which is especially hard in a hard market.

We have a post credit scene (spoiler alert) where they touch on their unique and structured approach to Fees vs Commissions.  We’ll need a part 3 to cover this one off…

Speakers:

Mick O'Bree - General Manger of Operations, Ausure;  

About Ausure - Ausure is one of Australia’s largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.

In this episode, Millsy and I spend time with two absolutes gents (and gems) of the industry, David Beard & Rolf Van Dulst, recent winners of Ausure’s major award, the Jim McIlveen Award of Excellence.  This award puts Coastsure in rarefied air with our very successful brokers from previous years.  Beardy & Rolf talk about the many layers of strategic planning they (and their team) have in their business.  It was really motivating to hear how much thought they put in for their business to run so well now.  We get our nerd on with topics like Service Propositions, Operational Planning, Culture, Team engagement to name a few, so hopefully anyone from any type of business can take something away from their insight.  Beardy & Rolf  are such great wordsmiths, they bring forth images of Moses and ducks.  You’ll get it when you listen…

So who are ‘Beardy & Rolf'? Unfortunately you’ll need more than a podcast to know that.  But if you are looking for some inspiration and insight…check this podcast out.

We had so much to cover that we didn’t get through it all.  So this podcast is part 1…stay tuned for more soon…

Speakers: 

Mick O'Bree - General Manger of Operations, Ausure;  

About Ausure -

Millsy & Mick Podcast #14 – Operational Planning in 2022

In this episode, Millsy and I deep dive on all things about Operational Planning.  We see the silver lining of a hard market is the quality of submissions from our reps to insurers.  We discuss the benefits of contingency planning, like getting your work done in advance (as much as possible), especially for those tasks you can control, such as sending out Pre-Reviews to clients earlier.  We also talk about using more platforms where possible to get more advice to our clients.  Somehow the image of Millsy wrestling a bull by it’s horns creeps into the conversation, a la Ben Stiller in Dodgeball, which by the way is one of the greatest date night movies ever.

Sorry all, no guest star appearance on this podcast.  And while they have been the most popular, I’d like to think Millsy is star enough to carry us through on this one.

Speakers: Mick O'Bree - General Manger of Operations, Ausure;  John Mills - Broking Manager, Ausure

About Ausure -

Ausure is one of Australia’s largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.

Millsy & Mick Podcast #13 – Introducing Leticia Rees, Ausure’s 2021 Young Achiever Award

In this episode, Millsy and I deep dive on all things Leticia Rees, owner of Ausure Coastal and Ausure’s 2021 Young Achiever Award.  Leticia seems to be that rare person who actually had a plan on getting into insurance, as opposed to most of us who fall into it.  We get to understand how Leticia made her own luck by tapping other business owners on the shoulder.  And it’s great to hear how Leticia runs her successful business.  If you’re looking for some hot tips on how to manage a growing portfolio whilst maintaining a quality of life – in a year of lockdowns & catastrophes – then look no further than this poddy with Leticia.

Speakers: Mick O'Bree - General Manger of Operations, Ausure;  John Mills - Broking Manager, Ausure;  Leticia Rees - Ausure Coastal

About Ausure -

Ausure is one of Australia’s largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.

In this episode, Millsy and I deep dive on all things Graeme Lilley, Ausure’s GM of Distribution and one of the nicest blokes we know in insurance.  Graeme talks about fatigue in the industry (not his!) and gives his hot tips on relationship broking.  We learn about his love of sci-fi and why he always packs his joggers when he travels.  Unfortunately we don’t have cameras, but we spent too long talking about his now famous hair!  ...And is Graeme the new Tinder program for reps buying & selling their books???

Speakers: Mick O'Bree - General Manger of Operations, Ausure;  John Mills - Broking Manager, Ausure;  Graeme Lilley - GM of Distribution

About Ausure -

Ausure is one of Australia’s largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.

In this episode, Millsy and I deep dive on all things Scott McCarthy, Ausure’s CEO and one of the smartest blokes we know in insurance.  Scott gives his insight into this year and what next year might look like, including why January is so important for him.  And maybe the most important surprise of all…it seems Scott has been bitten by the camping bug!

Speakers: Mick O'Bree - General Manger of Operations, Ausure John Mills - Broking Manager, Ausure, Scott McCarthy - CEO of Ausure

About Ausure -

Ausure is one of Australia’s largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.

Hi all, in this episode, Millsy and I deep dive on…wait…it’s not a deep dive, we just skim the surface on how we can let go of pressure.  Our witty riposte starts with a cracking joke (one of the best you’ll hear) and flows into some lively stories about how we cope with work/life balance.  We use a lot of wellness terminology, some of it in the right context as well!  We’re not solving world issues here, but I think we started a nice change of pace heading into the end of the year.

Speakers: Mick O'Bree - General Manger of Operations, Ausure John Mills - Broking Manager, Ausure

About Ausure -

Ausure is one of Australia’s largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.

In this episode, Millsy and I deep dive on what could be the hottest topic of 2022….Remuneration Transparency.  I’ll admit we are not providing a solution here…mainly because the regulatory bodies haven’t fixed their position yet. Millsy and I throw around some theories that we agree on…and others we don’t.  But that’s ok, this isn’t just a black and white issue.   We did agree that what brokers can control is our Advice to the client and how we keep showing what we do for our clients.  The more of it, the better we will be positioned tomorrow…

And if nothing else, hopefully you get some comfort in knowing it’s ok to not have an answer for tomorrow.  Whichever way the industry goes…we got this.

Speakers: Mick O'Bree - General Manger of Operations, Ausure John Mills - Broking Manager, Ausure

About Ausure -

Ausure is one of Australia’s largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.

In this episode, Millsy and I free dive into Faulty Workmanship.  That’s right, no more legislation talk for a while as we’re back to the nuts & bolts of broking.  This is another passion project for Millsy and you can pick up his enthusiasm for wanting brokers talk to their clients about it…preferably at the start of the policy period! We throw in a claims example for you and talk about how Contract Works can provide a solution as well.

Speakers: Mick O'Bree - General Manger of Operations, Ausure John Mills - Broking Manager, Ausure

About Ausure -

Ausure is one of Australia’s largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.