Modrn Business

Zack and I really enjoyed recording this episode with Nancy Bigley, Chief Operating Officer of Painting With a Twist. She took time out of her jam-packed day AT CONFERENCE to sit with us. We literally met her at the convention hall at the Sheraton in downtown New Orleans on Canal street. The meeting took place on July 22nd and marked the first meeting of week two on the tour.

In the episode we dive in to:

-Learn more about Nancy and her Journey

-What a typical day in her life looks like

-What inspired her to start Bottles & Botega after so much experience in quick serve and service brands

-The transition from Dunkin to starting her own business.

-Impactful Women in Franchising

-Biggest challenges and lessons learned

-How did mentors influenced her life

-What accomplishment she’s proudest of

-What she’s excited about and looking into the crystal ball of what the future holds

SPECIAL THANKS TO OUR SPONSORS:

SCORPION INTERNET MARKETING

www.Scorpion.co/mb

Named the #1 franchise marketing company in America by Entrepreneur Magazine, Scorpion delivers all-in-one solutions for franchise brands looking to defeat disjointed marketing and increase revenue.

As a marketing partner, Scorpion assists franchises in the management of branding, website design, online listings, paid advertising, and more, eliminating the need for multiple vendors.

To learn more, visit www.Scorpion.co/mb

RPM:

www.openmyfranchise.com

Open for business - a simple term but a complex process; Let RPM help you. We are a real estate/project management firm whose main goal is to turnkey the opening process for both franchisees and franchisors. Let us manage the brokers, architects, contractors and other various vendors. Allowing you and your franchisees to focus on the training, marketing, and hiring. We save you on average 20% time and 17% total project cost. Check us out at www.openmyfranchise.com to see how we can help you.

Follow Us On Facebook and LinkedIn:

@MODRNbusiness

@Zjfishman (insta too)

@RyanThomasHicks (insta too)

Title Sponsor of the Summer Tour: Franchisors.com

Audio Engineer: Ben Kliever

We enjoyed this Saturday afternoon relaxed chat with Catherine Deano, Co-Founder of Painting with a Twist. Cathy invited us to her beautiful French Quarters condo in New Orleans and we set up shop on her couch to record this RIGHT AFTER we shot a video for Franchisors.com. Be sure to check out that video as well.

In this podcast we explore:

-The PWT Founding Story

-Technology

-Differentiation of the brand

-Advice to emerging founders (17:11)

-A taste of New Orleans culture (21:30)

-Get to know Cathy! You will really enjoy this segment. The questions Cathy answered are:

(1) If you could go back in time, what one thing would you tell your teenage self?

(2) When you were younger what is the one thing you wanted to be? (3) If you could only have 5 apps on your phone, what would they be? (4) What is something you would never do again?

Follow Us On Facebook and LinkedIn:

@MODRNbusiness

@Zjfishman (insta too)

@RyanThomasHicks (insta too)

HUGE THANK YOU TO OUR SPONSORS:

SCORPION INTERNET MARKETING www.Scorpion.co/mb

Named the #1 franchise marketing company in America by Entrepreneur Magazine, Scorpion delivers all-in-one solutions for franchise brands looking to defeat disjointed marketing and increase revenue.

As a marketing partner, Scorpion assists franchises in the management of branding, website design, online listings, paid advertising, and more, eliminating the need for multiple vendors.

To learn more, visit www.Scorpion.co/mb

RPM:

www.openmyfranchise.com

Open for business - a simple term but a complex process; Let RPM help you. We are a real estate/project management firm whose main goal is to turnkey the opening process for both franchisees and franchisors. Let us manage the brokers, architects, contractors and other various vendors. Allowing you and your franchisees to focus on the training, marketing, and hiring. We save you on average 20% time and 17% total project cost. Check us out at www.openmyfranchise.com to see how we can help you

Title Sponsor for the Summer Tour: Franchisors.com

Audio Engineer: Ben Kliever

In this episode, Zack Fishman sits with the Co Founder and CEO of Code Ninja's- David Graham, to review the business, the secret sauce behind their growth, utilization of technology and much more.

Follow Us On Facebook and LinkedIn:

@MODRNbusiness

@Zjfishman (insta too)

@RyanThomasHicks (insta too)

HUGE THANK YOU TO OUR SPONSORS:

SCORPION INTERNET MARKETING www.Scorpion.co/mb

Named the #1 franchise marketing company in America by Entrepreneur Magazine, Scorpion delivers all-in-one solutions for franchise brands looking to defeat disjointed marketing and increase revenue.

As a marketing partner, Scorpion assists franchises in the management of branding, website design, online listings, paid advertising, and more, eliminating the need for multiple vendors.

To learn more, visit www.Scorpion.co/mb

RPM:

www.openmyfranchise.com

Open for business - a simple term but a complex process; Let RPM help you. We are a real estate/project management firm whose main goal is to turnkey the opening process for both franchisees and franchisors. Let us manage the brokers, architects, contractors and other various vendors. Allowing you and your franchisees to focus on the training, marketing, and hiring. We save you on average 20% time and 17% total project cost. Check us out at www.openmyfranchise.com to see how we can help you

Title Sponsor for the Summer Tour: Franchisors.com

Audio Engineer: Ben Kliever

Angela and I recorded this episode BEFORE the Summer Tour but the content was really solid and I wanted to release it during the tour, so here it is!

Topics we delve in to in this episode include:

-Marketing leadership and advice on being a multi brand organization

-Some tactical marketing related topics: what do you do in house and what do you outsource, paid vs. organic social media execution, "push and pull marketing", what data you are looking at and how you’re doing it, advice on selecting marketing suppliers, and more.

Book Recommendations:

-Never Split The Difference by Chris Voss

-The Culture Code: Daniel Coyle

Podcast Mentions:

-Work Life

-How I Built This

-Franchise Today

-Social Geek Radio

SCORPION INTERNET MARKETING: www.Scorpion.co/mb

Named the #1 franchise marketing company in America by Entrepreneur Magazine, Scorpion delivers all-in-one solutions for franchise brands looking to defeat disjointed marketing and increase revenue.

As a marketing partner, Scorpion assists franchises in the management of branding, website design, online listings, paid advertising, and more, eliminating the need for multiple vendors.

To learn more, visit www.Scorpion.co/mb

FOLLOW US!

Follow Us On Facebook and LinkedIn:

@MODRNbusiness

@Zjfishman (insta too)

@RyanThomasHicks (insta too)

Title Sponsor of the Summer Tour: Franchisors.com

Audio Engineer: Ben Kliever

On this excellent episode we are joined by the Chief Marketing Officer of Neighborly Brands, Lisa Zoellner.

Items we discussed in this episode:

-Lisa's background before Neighborly

-Marketing and innovation

-Recruitment

-Advice to emerging leaders

Follow Us On Facebook and LinkedIn:

@MODRNbusiness

@Zjfishman (insta too)

@RyanThomasHicks (insta too)

HUGE THANK YOU TO OUR SPONSORS:

SCORPION INTERNET MARKETING www.Scorpion.co/mb

Named the #1 franchise marketing company in America by Entrepreneur Magazine, Scorpion delivers all-in-one solutions for franchise brands looking to defeat disjointed marketing and increase revenue.

As a marketing partner, Scorpion assists franchises in the management of branding, website design, online listings, paid advertising, and more, eliminating the need for multiple vendors.

To learn more, visit www.Scorpion.co/mb

IFPG: www.ifpg.org

The International Franchise Professionals Group is the world’s largest and most respected franchise consultant organization. IFPG’s nearly 1,000 members consist of franchisors, franchise consultants, brokers, lenders, attorneys, real estate experts, and other franchise professionals who help individuals through the process of evaluating buying and opening a franchise.

As a strictly membership based organization, the IFPG does not participate in any referral fees from franchisor members or brokers, thereby allowing all members to work freely together.

The IFPG provides all the tools and support needed to help sell more franchises and close more deals. Far beyond just a network of franchise professionals, The IFPG is a family of established, experienced, and highly professional members of the global franchise community.

FRAN FUNNEL: www.franfunnel.com/

FranFunnel's mobile and web apps help franchisors personally and automatically respond to leads via SMS and email so sales teams spend less time trying to get ahold of leads and more time closing deals. With nearly 70% of leads coming in outside of business hours and over 90% of leads preferring texting vs. calls, following up with leads immediately has never been more critical to franchise sales. With FranFunnel, franchisors award more franchises from the leads they're already generating."

Title Sponsor of the Summer Tour: Franchisors.com

Audio Engineer: Ben Kliever

Shane Evans is one of our good friends in franchising and we are pumped to finally sit down and host her on the podcast. She is to Co Founder and President of Massage Heights, which is a membership based massage and facial franchise with 150 locations open across the US and Canada and over 300 units in development.

We enjoyed this chat which started with a short discussion on San Antonio and her local involvement in YPO as chapter chair. **Fun Fact: San Antonio is the 7th largest city in the USA**

Other topics we dove in to on this episode:

-Franchising as a forum and community

-The Massage Heights founding story

-Industry outlook and how Heights is providing elevated experiences

-Local level marketing and other tactical initiatives

-"Get to know" Shane

~*~*~*~

Follow Us On Facebook and LinkedIn:

@MODRNbusiness

@Zjfishman (insta too)

@RyanThomasHicks (insta too)

~*~*~*~

SCORPION INTERNET MARKETING

www.Scorpion.co/mb

Named the #1 franchise marketing company in America by Entrepreneur Magazine, Scorpion delivers all-in-one solutions for franchise brands looking to defeat disjointed marketing and increase revenue.

As a marketing partner, Scorpion assists franchises in the management of branding, website design, online listings, paid advertising, and more, eliminating the need for multiple vendors.

To learn more, visit www.Scorpion.co/mb

RPM:

www.openmyfranchise.com

Open for business - a simple term but a complex process; Let RPM help you. We are a real estate/project management firm whose main goal is to turnkey the opening process for both franchisees and franchisors. Let us manage the brokers, architects, contractors and other various vendors. Allowing you and your franchisees to focus on the training, marketing, and hiring. We save you on average 20% time and 17% total project cost. Check us out at www.openmyfranchise.com to see how we can help you

IFPG.org

The International Franchise Professionals Group is the world’s largest and most respected franchise consultant organization. IFPG’s nearly 1,000 members consist of franchisors, franchise consultants, brokers, lenders, attorneys, real estate experts, and other franchise professionals who help individuals through the process of evaluating buying and opening a franchise.

As a strictly membership based organization, the IFPG does not participate in any referral fees from franchisor members or brokers, thereby allowing all members to work freely together.

The IFPG provides all the tools and support needed to help sell more franchises and close more deals. Far beyond just a network of franchise professionals, The IFPG is a family of established, experienced, and highly professional members of the global franchise community.

~*~*~*~

Title Sponsor of the Summer Tour: Franchisors.com

Audio Engineer: Ben Kliever

Dawn LaFreeda runs the worlds largest women owned franchisee operations in the world. She bolsters almost 90 Denny's Restaurants in her empire.

We always love catching up with Dawn. We did so this time in San Antonio Texas at one of her Denny's locations. She treated us to breakfast while we chatted about many topics, including:

-An update on minimum wage law and the implications of the political debate

-An updated on Denny's technology and new initiatives

-Top advice to franchisors

-Top advice to prospective franchisees

-Dawn speaks to the question of diversification and why she has chosen not to for now

-Get to know Dawn a little more outside of the business arena

SPONSORS:

SCORPION INTERNET MARKETING

www.Scorpion.co/mb

Named the #1 franchise marketing company in America by Entrepreneur Magazine, Scorpion delivers all-in-one solutions for franchise brands looking to defeat disjointed marketing and increase revenue.

As a marketing partner, Scorpion assists franchises in the management of branding, website design, online listings, paid advertising, and more, eliminating the need for multiple vendors.

To learn more, visit www.Scorpion.co/mb

RPM:

www.openmyfranchise.com

Open for business - a simple term but a complex process; Let RPM help you. We are a real estate/project management firm whose main goal is to turnkey the opening process for both franchisees and franchisors. Let us manage the brokers, architects, contractors and other various vendors. Allowing you and your franchisees to focus on the training, marketing, and hiring. We save you on average 20% time and 17% total project cost. Check us out at www.openmyfranchise.com to see how we can help you

~*~*~*~*~

Follow Us On Facebook and LinkedIn:

@MODRNbusiness

@Zjfishman (insta too)

@RyanThomasHicks (insta too)

Title Sponsor of the Summer Tour: Franchisors.com

Audio Engineer: Ben Kliever

In this episode we are joined by Gordon Logan, the iconic founder of Sport Clips- a franchise brand with over 1800 locations and growing.

A couple of things stuck out to me as unique in this episode. About two thirds of the way in, Gordon revealed a unique program Sport Clips implemented (for both philanthropy and employee recruitment) whereby franchisees allocate a small amount of funds every month automatically to be set aside for philanthropy and recruitment efforts. If that interests you, listen for it.

In this Episode we chatted about several topics, including:

*Life Before Sport Clips

*Founding Story

*Whats New Whats current at Sport Clips

*How to be the employer of choice

*Outlook on Technology

*Advice to emerging brands

SCORPION INTERNET MARKETING

www.Scorpion.co/mb

Named the #1 franchise marketing company in America by Entrepreneur Magazine, Scorpion delivers all-in-one solutions for franchise brands looking to defeat disjointed marketing and increase revenue.

As a marketing partner, Scorpion assists franchises in the management of branding, website design, online listings, paid advertising, and more, eliminating the need for multiple vendors. To learn more, visit www.Scorpion.co/mb

RPM:

www.openmyfranchise.com

Open for business - a simple term but a complex process; Let RPM help you. We are a real estate/project management firm whose main goal is to turnkey the opening process for both franchisees and franchisors. Let us manage the brokers, architects, contractors and other various vendors. Allowing you and your franchisees to focus on the training, marketing, and hiring. We save you on average 20% time and 17% total project cost.

Check us out at www.openmyfranchise.com to see how we can help you.

~*~*~*~*~

Follow Us On Facebook and LinkedIn:

@MODRNbusiness

@Zjfishman (insta too)

@RyanThomasHicks (insta too)

~*~*~*~*~

Title Sponsor of the Summer Tour: Franchisors.com

Audio Engineer: Ben Kliever

This was the second time we recorded extensively with Aslam Khan, the legendary franchisee known as "the turnaround King". His Rags to Riches story has inspired the franchise community for two decades now. His simple but powerful message shows us "It Can Be Done".

Aslam is the Chairman of Falcon Holdings, one of the worlds largest franchisees, and now also a franchisor with a couple of recent acquisitions of Piccadilly and Fatz Cafe.

One thing that struck me during this episode was Aslam's focus on giving back. He is literally building roads in his home country of Pakistan.

Topics we delve into in this jam packed episode:

*Aslam's background and story

* What's new and current at Falcon Holdings, including new acquisitions

* What is Falcon Management

* How important is it for organizations to listen to Young talent?

* How do you see the hospitality industry being shaped by technology?

* Do you think mediocre single unit operators can be coached to become successful multi unit operators?

* How do you respond to challenges?

* The "Khan formula" for developing self confidence

*The difference between independence and Interdependence

Special thanks to our Sponsors:

SCORPION INTERNET MARKETING

www.Scorpion.co/mb

Named the #1 franchise marketing company in America by Entrepreneur Magazine, Scorpion delivers all-in-one solutions for franchise brands looking to defeat disjointed marketing and increase revenue.

As a marketing partner, Scorpion assists franchises in the management of branding, website design, online listings, paid advertising, and more, eliminating the need for multiple vendors.

To learn more, visit www.Scorpion.co/mb

RPM:

www.openmyfranchise.com

Open for business - a simple term but a complex process; Let RPM help you. We are a real estate/project management firm whose main goal is to turnkey the opening process for both franchisees and franchisors. Let us manage the brokers, architects, contractors and other various vendors. Allowing you and your franchisees to focus on the training, marketing, and hiring. We save you on average 20% time and 17% total project cost. Check us out at www.openmyfranchise.com to see how we can help you.

VALYANT.AI

Does your restaurant struggle with understaffed teams, resulting in order mistakes, slower service and missed up-sell opportunities?

Imagine automating the order taking process at your restaurant and

freeing your employees to focus on food preparation, payment processing and order accuracy.

Valyant.ai's artificial intelligence software, think Alexa or Google Home, can speak directly with your customers and take all drive through orders. As a result of automating this task, early Valyant customers have seen their customer’s wait times drop by 10% to 25% on average. The AI never gets tired and you can be assured that in every situation where it makes sense, customers will receive custom up-sell messages.

Valyant’s software uses data like trending food items, time of day, weather and even a customer’s decisiveness, to make specific product recommendations. This has resulted in an average order increase

of 70%. That’s additional capital you could be earning today.

If you think your business could benefit from decreased wait times, and additional revenue, check out www.valyant.ai or contact them directly at [email protected] to learn more.

~*~*~*~

Follow Us On Facebook and LinkedIn:

@MODRNbusiness

@Zjfishman (insta too)

@RyanThomasHicks (insta too)

~*~*~*~

Title Sponsor of the Summer Tour: Franchisors.com

Audio Engineer: Ben Kliever

We did not have a ton of time in this conversation because we recorded four different content segments with Catherine! Some of that content can be found over at franchisors.com BUT we really enjoyed a number of things in this chat including:

* Travel woes

* State of the Union of Fast Signs

* Catherine’s outlook on the Signs and Graphics Industry

* Franchising as an integral part of the AMERICAN dream

* What IFA provides

* What Franchise Action Network is and how to get involved (text FAN to 52886

SCORPION INTERNET MARKETING

www.Scorpion.co/mb

Named the #1 franchise marketing company in America by Entrepreneur Magazine, Scorpion delivers all-in-one solutions for franchise brands looking to defeat disjointed marketing and increase revenue.

As a marketing partner, Scorpion assists franchises in the management of branding, website design, online listings, paid advertising, and more, eliminating the need for multiple vendors.

To learn more, visit www.Scorpion.co/mb

RPM:

www.openmyfranchise.com

Open for business - a simple term but a complex process; Let RPM help you. We are a real estate/project management firm whose main goal is to turnkey the opening process for both franchisees and franchisors. Let us manage the brokers, architects, contractors and other various vendors. Allowing you and your franchisees to focus on the training, marketing, and hiring. We save you on average 20% time and 17% total project cost. Check us out at www.openmyfranchise.com to see how we can help you

FRANCHISE HELP

https://www.franchisehelp.com/

FranchiseHelp is the industry's largest source of online franchise leads, the #1 lead generator for many of franchising's biggest brands, and has been ranked 4 years running as one of the country's fastest-growing private companies by Inc Magazine. Millions of people visit FranchiseHelp.com to find and research franchise opportunities. We want to introduce the most motivated of these prospects to your concept. Let FranchiseHelp's lead generation experts customize a powerful FranDev marketing program that will keep your franchise's development pipeline filled with a steady stream of fresh leads.

Follow Along (Facebook and LinkedIn):

@MODRNbusiness

@Zjfishman (insta too)

@RyanThomasHicks (insta too)

Title Sponsor of the Summer Tour: Franchisors.com

Audio Engineer: Ben Kliever