Several divisions at METRO are working on digitising the company. In order to better link the various activities, the department Digital Transformation MCC has been in place at METRO AG for about one year. "We see ourselves above all as an interface between the central units and the METRO countries," explains department head Matthias Bühler. Learn more about the Digital Transformation strategy in our MORE Talk interview with Matthias Bühler.

Im MORE Talk Interview spricht Dr. Richard M. Hesch, Geschäftsführer für das Thema Food Service Distribution & Multichannel von METRO Deutschland über die Einführung von METRO Markets in Deutschland. Über den Online-Marktplatz vertreibt METRO Markets nicht nur Non Food-Eigenmarkenprodukte von METRO, sondern öffnet die Plattform auch für andere Händler. Ziel ist es, mit METRO Markets den Online-Marktplatz für Gastronomen zu schaffen, in dem er alle benötigten Lösungen im Nonfood-Bereich findet.

Berlin is in da house! We are looking forward to Stefanie Awe from the digital capital office of METRO in Berlin. The person responsible for representing the company's national interests lets us take a look behind the scenes of her work. How is expertise transferred to politics and at best influences decisions and laws?

NPS… What is NPS? It is not just an abbreviation it is a holistic system that is part of our DNA that brings customer centricity into the heart of everything we do! The Net Promoter System allows us through building relationships with our customers and our employees to improve overall customer experience and to transform our culture. An exciting topic, to which Maria Iankova will give us some more details.

Nicolai Müller is a people friend. His approach for a successful company and cooperation: Bonding good employees to the company, using their potential and creating a pleasant working environment in which everyone feels comfortable. In his family business the theoretical approach is continuously filled with life and the cultivation of relationships is worked on. The latest feel-good project: team building on the Zugspitze.

Our Operating Partners are the link between the METRO countries and the headquarters in Düsseldorf. In the coming months, we want to dedicate an interview series within our MORE Talk series to them. Above all, we want to learn more about the strategies and topics of the individual countries, but also about the work of the operating partners themselves. At the start of our series, we spoke with Olivier van den Bossche, responsible for the countries Bulgaria, Hungary, Croatia and Serbia.

Florian Lanzer, lecturer, author and management consultant, will share impulses of his research in New Work with us and looks at our Guiding Principle "Leadership by Example". The book "Good Job - Neue Impulse für eine absurde Arbeitswelt", to which Florian contributed, dedicates a chapter to the topic. It is called "New attitude instead of new hierarchy".

Silke Heitmann tells about her personal leadership journey. Today, leadership is employee-centric and from the inside out. Leadership never ends, its a continuous learning process. At METRO, leadership is about building trust, being close to your people and be in a honest and continuous dialogue. 

"Do you need a conductor to lead a great choir? The King's Singers, one of the best ensembles in the world, don't have one.

Zum Auftakt unserer neuen globalen Engagement Mitarbeiterbefragung "METRO Voice it!" trafen wir Silke Heitmann, Functional Partner HR Operations & Leadership bei der METRO AG, und sprachen über die Entwicklung von "METRO Voice" zu "METRO Voice it!". "Unser Ziel ist es für die Führungskräfte die Intensität zu erhöhen und aber auch die Eigenverantwortung im Team zu steigern", sagte Silke Heitmann. Da das Geschäft so viel schneller geworden ist und METRO sein Kundenfeedback regelmäßig über den Net Promoter Score befragt, ist es nur konsequent, auch die Mitarbeiter von METRO häufiger nach ihrem Feedback zu fragen, erklärte Heitmann.