Social networking is critical for forming business relationships and meeting new colleagues, prospects and customers, but don’t forget about taking the conversation offline, too. Join us for an episode of More than a Few Words as we talk to Randy Clark about the importance of face-to-face networking in a digital world.

Delivering great customer service is about actions and words. While it is important to coach your employees on how to resolve customer complaints and what to say,  it is also important to focus on how to say it. The same is true as you try to communicate your vision as a business owner. Effective leaders know what to say and how to say it.

Guest Ellen Dunnigan

To do marketing well is always a challenge. To do it in a heavily regulated industry can seem impossible at times. But with a little creativity and a lot of hard work, you can overcome regulatory hurdles to create innovative marketing that gets results. We’ll be joined by Muhammad Yasin, social media strategist for HCCMIS, a travel health insurance company. Learn how you can make regulations work in your favor.