When I do conference and workshop speaking, there's a common concern that I often hear from the employees who are in the trenches doing social media for their businesses or organizations. It goes like this: "I'm trying the best I can, but the people at the top don't get it!" That's code for the people at the top are clueless. They don't use social media, beyond posting to family and friends on their personal Facebook page. Yet these people at the top often believe they are experts about social media. Sadly, they are not experts. Most couldn't read an analytics chart if they tried. They are also so disconnected from social media that they rarely even look at the content being posted on their organization's social media feeds or look at the engagement. Yet, again, there they'll be in a future meeting taking the lead to explain the organization's use of social media. I can tell you this: organizations that are long-term successful with social media have a 360 degree ecosystem of support, engagement and strategic planning from top to bottom. The organizations and businesses that share this trait are few. You can easily spot the successful ones -- or ones trending to success -- on social media. The ones that don't have a 360-degree ecosystem have a strategy that flip flops or appears non existent, refuse to invest, and are falling behind the competition.