Today's podcast guest for EPISODE #100 is Brian Gullbrants.
As a leader, every day his mission is to MAKE IT (the experience) BETTER FOR EVERYONE (employees, guests, stakeholders). This is truly a noble approach but one that Brian executes daily.
We discuss his contributions to his family's restaurant business growing up. His dad convinced him that sweeping up the parking lot was a game called "Disneyland" - similar to the cast members that would use a pan and a broom to keep Disney's streets clean.
-Remembering his initial learning about the culture of Ritz-Carlton and being called a gentleman for the first time
-His foray into management, working twice as hard for less pay, and loving it
-With his team at Wynn, they are "breaking records and winning awards."
For the past 15+ years, Brian has been writing messages to every employee every day to ensure everyone is walking the talk and living and breathing their values.
He suggests that problems need to be corrected and then "shaken off like an etch-a-sketch" to be fully erased to be able to move on.
More about Brian Gullbrants:
He is the Chief Operating Officer - North America for Wynn Resorts, a position he was promoted to at the start of 2023, after serving as the President of Wynn and Encore Las Vegas. In his current role, Brian is responsible for all operations in both Las Vegas and Boston, while supporting all future developments in North America.
Prior to his return to Las Vegas, Mr. Gullbrants was the President of Encore Boston Harbor where he played an integral role in leading the final construction, grand opening, and stabilization of Wynn’s first integrated regional resort on the East Coast.
Before moving to Boston, Mr. Gullbrants served as Senior Vice President and General Manager for Encore at Wynn Las Vegas, which he opened for the Company in 2008; his role expanded to oversight of both Wynn Las Vegas and Encore hotels in May 2011 as Executive Vice President and General Manager.
He led the effort to establish Wynn hotels and spas as the first in Las Vegas to earn Five Star awards from Forbes Travel Guide.
From 1988 to 2008, Mr. Gullbrants held significant leadership positions in operations, general management and corporate management at Ritz-Carlton Hotel Company. As Vice President of Operations, Mr. Gullbrants was responsible for overseeing all operational disciplines for The Ritz-Carlton Company worldwide.
THIS 100TH EPISODE IS SPONSORED BY: Team Baarman at ConferenceDirect
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