Insurance Post’s content director Jonathan Swift interviews Paul Baxter, managing director of Marmalade, to get his views and experiences of the last few months and what the major challenges will be for motor insurers in the future.

The motor landscape, like all aspects of our society, has been upended by the coronavirus pandemic. As the lockdown was implemented across the country, vehicles remained stationary or driveways, traffic dropped considerably and accident numbers fell too.

So how did motor insurers move through the crisis? From the move to working from home, to communication with customers, agility and flexibility has been sought by all to ensure a continuity to smooth running operations.

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