For those who work and serve in the multifamily industry, passion matters. Kadi Mancuso Rice calls our work honorable when that passion meets purpose, because we are providing people with homes and building community. But she notes that passion can lead to burnout and fatigue when not implemented strategically. Listen in to hear her insights for executing our passion projects with a plan—and adapting for the success of yourself and your team.

Ronda Puryear has spent her career learning from and leading people in the multifamily industry. As the president of MSC and chair of the NAA, she has a wealth of insights to share with those who seek to grow in their own careers and better support their team members and residents. Listen in to learn what she considers the greatest challenges our industry faces today and the great opportunities available for career advancement and satisfaction.

A news article examined a study on what drives resident satisfaction. Turner Batdorf agrees with many of the findings but has a slightly different perspective on the significance of others. Listen in to hear his thoughts on why excellent maintenance service and communication are so crucial to attracting and retaining your residents.

Todd Thorpe has had a front-row seat to the evolution of TV, internet, and other developing technology in the multifamily space. His insights are helping to shape the future of rental communities, new construction, and value-added properties when it comes to the PropTech features that all generations and demographics want—and expect. Listen in to hear his thoughts on making technology in your communities a feature that attracts and retains residents while boosting your bottom line.

For the fifth consecutive year, The Dinerstein Companies has been named the No. 1 student housing company in the nation for online reputation. They owe their success to a keen focus on human connections, and Clay Hicks and Aryne Bailey break down the steps they have taken to ensure their residents remain so satisfied. Listen in to understand how student housing needs differ from conventional housing, why the customer experience should be valued above all else, and the importance of hiring genuinely nice people.

Wendy Rae Walker is a partner with TAM Residential, a 2022 winner of NAA’s Top Employer’s Award. Wendy visits the podcast to share her insights for attracting and retaining talent in these challenging times. Listen in to learn tips for creating a culture of fun, the importance of training, and the one thing you’ve got to be doing to manage talent in your own organization.

In the first episode of 2023, Marcus Armstrong visits the podcast to discuss the qualities that enable communities to make the ORA Power Ranking’s Elite 1%. As competition tightens around this esteemed list, communities must focus more than ever on exceptional customer service and positive reviews. Listen in to gain insight into national trends and strategies to help increase your property’s ORA score in the coming year, along with details on the 2022 Elite 1% announcement on January 23.

In this podcast episode, Nicole Patterson discusses J Turner Research’s monthly ORA power rankings. Highlighting the top-performing properties nationally in terms of online reputation, the ORA scores present great opportunities for management companies both on and off the list. Listen in to hear Nicole’s insights for common practices that can help your company excel in online reputation and shine in your specific market.

Priyanka Agarwal and her team have responded to over half a million online reviews for multifamily communities. Through her years of industry experience, she has identified key skills for maintaining her clients' reputation and improving resident satisfaction. Listen in to glean insights regarding trends in online reviews, how to respond effectively, and how to embrace the information provided within reviews to help grow your company.

Christina Rodriguez is the creator and founder of Latinas with Masters, as well as a former marketing manager within the multifamily industry. Her mission is to be a champion for diversity, equity, and inclusion as she empowers future generations of leaders to be their authentic selves. Listen in to hear her insights for how companies can embrace and implement a culture of diversity, how to respond to racially charged reviews, and the benefits of mentorship.