To continue our discussion of retaining team members during this period of staffing shortages, Priscilla Deleon joins the podcast to offer team-building tips as a manager and consultant. She discusses the importance of trust, praise, and activities to enhance team mentality, as well as offering advice for those pursuing a career in the industry.

Maintenance has always been the backbone of multifamily communities. Since the pandemic necessitated restrictions and led to staffing shortages, meeting residents' maintenance needs has been more challenging. Listen in to glean ideas for retaining talented team members and ensuring your residents remain well-served during these ever-evolving times.

ORA™ gives property managers a snapshot of how their properties are doing with regards to resident satisfaction. With the new release of ORA™ scores in October, many property managers were surprised to see their scores change. Turner Batdorf explains the three augmentations that were added to the ORA™ algorithm and how managers can use this new information to increase resident satisfaction and attract prospects to the community.

Trevor Workman aims to please, and he is known for once declaring "I drink Google reviews all day." But more than that, Trevor serves his residents from a place of genuine care and the desire to make their lives easier. Listen in to hear his insights on how to provide authentic, superior service that results in higher satisfaction, renewal, and ratings.

As the property manager of a multifamily community, Jonathan Brophy is on the front lines of resident relations. He has achieved consistently excellent ratings for his customer service and offers insights for providing genuine care. Listen in to better understand the foundations of customer support that will help retain your residents and keep them satisfied.

Residents need to feel satisfied in order to renew with a community. Anissa Faus knows that creating a culture of satisfaction starts with her team of employees and extends outward from there. Listen in to glean insights about team development, attracting prospects, and focusing on what you can control to ensure your residents remain satisfied.

Rommel Anacan has devoted his career to helping individuals and companies identify obstacles, break through limits, and achieve success. Listen in to this energetic discussion to glean ideas for overcoming burnout, managing time, creating balance, and being the best leader, you can be.

Parking consistently ranks among the top complaints in online reviews of apartment communities. As times and habits have changed through the decades, some communities simply weren't built to withstand the current demand for parking—and this is especially true as a result of the pandemic. Listen in to this helpful conversation about the root causes surrounding many parking problems, as well as ideas for how to establish and enforce functional parking policies within your community.

Marketing always requires creative thinking, but multifamily marketing teams were put to the test like never before when the COVID-19 pandemic hit. Listen in to hear Carina Bryars, director of marketing for central/south, Greystar, reflect on how apartment communities developed innovative strategies for marketing to prospects and what the future of leasing may hold.

Crime has no specific address. Residents must feel safe in their apartment homes; therefore, every apartment community must sensitively and promptly address any concerns regarding safety and security. Listen in to hear Nathan Burnett of Watchtower Security share common security issues and misconceptions and how you alleviate your residents' safety concerns. Burnett shares practical advice on how communities can implement specific security measures to prevent crime.