Multifamily Unpacked

In this episode, Tyler Christiansen, Funnel CEO, sits down with Jason Terry from Redstone Residential—and a standout speaker from last year’s Funnel Forum panel on centralization.

Jason brings a rare mix of operational insight and higher-ed heart. He talks about leadership, leasing velocity, and why building centralized teams starts with empathy—not just efficiency. His approach reflects a mindset we value deeply at Funnel: being prosocial.  His spirit of shared responsibility and team-first thinking is the throughline of Redstone’s model—and this conversation.

You’ll hear:

If you care about building teams that lead with empathy and operate with purpose, this episode is a must.

To stay up-to-date follow Funnel on Linkedin and connect with Tyler there, too. 

This episode features a standout panel discussion from Forum 2025 on the role of generative AI in multifamily. You’ll hear from:

— Kelly Kutach, CMO, BH

— Ian Andrews, SVP of Innovation and Data Analytics, Avanti Residential

— Sarah Allwardt, Director of Marketing and Resident Experience, Kane Realty Corporation

Moderated by Cameron Skaff, Senior Director of AI and Client Strategy at Funnel, the conversation explores:

— Why immediacy and instant gratification are now baseline expectations for renters

— How conversational AI is lifting conversion rates—nearly 50% tour scheduling for AI-engaged leads at Kane

— Where AI shines as an operational copilot—and where human judgment still matters

— How Avanti is using AI to personalize agent training and scale resident services

— What it takes to create seamless, non-jarring experiences across touchpoints

If you're thinking about where to deploy AI in your organization and how to do it in a way that elevates your people, this is a must-listen.

Registration opens soon. Join the registration wait list. 

To stay up-to-date follow Funnel on Linkedin and connect with Tyler there, too. 

Welcome back to Season 4 of Multifamily Unpacked—and our brand-new mini-series: Inside the Funnel.

We’re kicking things off with Cameron Skaff, Senior Director of Client Strategy and AI at Funnel, who works hand-in-hand with operators to bring AI-native workflows, centralization, and leasing hubs to life.

In this episode, Hannah O’Leary sits down with Cameron to explore:

To stay up-to-date follow Funnel on Linkedin and connect with Tyler there, too. 

UDR a longtime centralization pioneer in multifamily, eventually hit a crossroads. In this episode, Josh Gampp, SVP of Centralized Operations and CTO at UDR, shares how the company evolved from building its own internal CRM to partnering with Funnel and rolling out a product suite built for centralization. He dives into what drove the shift, how they approached change management, and why real transformation requires both the right tools and the right leadership.

Looking for more perspectives from UDR? Check out these previous episodes:

– Scott Wesson on making every bit of data count

– Jerry Davis the godfather of centralization and the new operating model

To stay up-to-date follow Funnel on Linkedin and connect with Tyler there, too. 

Fresh off the saloon-swinging energy of Apartmentalize, this episode of The Report dives headfirst into the industry’s biggest debates: centralization, automation, and whether AI is here to help or replace us. 

Tyler Christiansen, CEO at Funnel, joins Alex Howe, SVP Marketing and Growth at Funnel,  to unpack the conference buzz, share results from Funnel’s latest product launches (including 96% renter satisfaction with online leasing!), and throw down hot takes on why fully automated human-less AI leasing models risk disengaging teams and eroding renter trust. We also tackle Andreessen Horowitz’s latest AI housing bets and why the future isn’t AI-only—it’s AI plus humans. 

Topics include:

—Centralization’s rise for third-party managers
—Why a human-less 100% AI isn’t the answer for leasing
—Real-world results from Funnel’s Insights and online leasing solutions
—Brand identity, customer experience, and the danger of forgetting the humans
—A16Z’s investment in Flow and the evolving AI-housing frontier

Yeehaw!

To stay up-to-date follow Funnel on Linkedin and connect with Tyler there, too. 

We just wrapped Forum, our annual event for believers a better operating model.

From BIG AI announcements and deep conversations with industry leaders, to unforgettable moments with Iration, Aaron Weber, Nicholas Thompson, and Ryan Holiday—it was three days jam-packed with industry leaders pushing for a better and brighter path forward for multifamily. 

So today we'll take you behind the scenes. 

This episode shares what we announced, what inspired us, and where we’re headed next. 

To stay up-to-date follow Funnel on Linkedin and connect with Tyler there, too. 

Big news: we are launching Fenix — a standalone AI product purpose-built for multifamily.

Until now, Funnel’s powerful AI was only available to customers on our full platform. 

Powered by a strategic partnership with Sierra (yes, the Sierra co-founded by tech legends Bret Taylor and Clay Bavor), Fenix brings advanced, resolution-focused conversational AI to the industry for the first time.

We’re also welcoming select assets from LeaseHawk to accelerate operators on their path toward centralization and the new operating model.

Operators now have a powerful new starting point: AI that does, not just talks.

Read the full release to meet Fenix. 

To stay up-to-date follow Funnel on Linkedin and connect with Tyler there, too. 

In this episode of The Report, Tyler and Alex dive into the latest trends shaping the multifamily industry—from the rapid normalization of centralization among third-party managers to the evolving role of AI in leasing. They discuss key takeaways from Dom Beveridge from 20 for 20's latest research, the Redfin-Zillow deal’s market impact, UDR’s bullish stance on centralization, and why confidence in multifamily is returning despite short-term economic uncertainty. Plus, what AI advancements mean for the future of property management.

To stay up-to-date follow Funnel on Linkedin and connect with Tyler there, too. 

This is your chance to hear directly from leaders shaping centralization for third-party managers. Whether you’re already exploring centralization or just starting to think about it, this discussion will leave you with fresh insights and real-world strategies. 

In this episode we share Dom Beveridge’s insights from 20for20’s latest white paper on centralization for third-party managers, and hear from two industry leaders featured in the white paper:

— David Perez, Senior Vice President of Multifamily, RMR Residential
— Christi Weinstein, Chief Operating Officer, BH

Download the full white paper to learn more. 

To stay up-to-date follow Funnel on Linkedin and connect with Tyler there, too. 

It’s our FINAL episode of season three of Multifamily Unpacked. 

We talked with Kylee Lambert, Senior Vice President at MAA, and President of Open Arms. 

Open Arms provides a home away from home at no cost for those who must travel to receive medical treatment and is the heartbeat of MAA. 

Donations to Open Arms can be made here: https://openarmsfoundation.networkforgood.com/

Physical donations can be sent to:

Open Arms Foundation
6815 Poplar Avenue, Suite 500
Germantown, TN 38138

For their charitable events please mark your calendar for the following dates:

To stay up-to-date follow Funnel on Linkedin and connect with Tyler there, too.