Katherine Hayes is a risk specialist with many years of experience. She is a true wealth of knowledge. We know you will find this episode inspiring!
Are you in the advice industry and want to join in on the discussion? Jump into my risk adviser on Facebook: https://www.facebook.com/groups/myriskadviser
Wish You'd Known is hosted by Glen James and Danni Visser.
Thanks to Zurich & OnePath for supporting this episode. Continue your education by checking out Zone here: https://www.zoneeducation.com.au/
We acknowledge the darkinjung people, Traditional Custodians of the land on which our studio sits, and pay respects to their Elders past and present. We extend that respect to Aboriginal and Torres Strait Islander peoples who may listen to our podcast.

Hosted on Acast. See acast.com/privacy for more information.

“Bloody underwriting is ruining my life,” said every insurance writer at some stage…. each week.
In this chat we retrofit this gripe and cut straight to the business end, claims. We ponder and poke Sheriff Hama Head of Retail Claims at Zurich with your questions on the mind and the spine. You could say this is an attempt to understand why they are such stringent parameters at underwriting.
In addition to your direct mind and spine questions Sheriff shares his thoughts on how to best support mental health and musculoskeletal claimants and how to optimise the rehabilitation and support resources available to all claimants.
Are you in the advice industry and want to join in on the discussion? Jump into my risk adviser on Facebook: https://www.facebook.com/groups/myriskadviser
Wish You'd Known is hosted by Glen James and Danni Visser.
Thanks to Zurich & OnePath for supporting this episode. Continue your education by checking out Zone here: https://www.zoneeducation.com.au/
We acknowledge the darkinjung people, Traditional Custodians of the land on which our studio sits, and pay respects to their Elders past and present. We extend that respect to Aboriginal and Torres Strait Islander peoples who may listen to our podcast.

Hosted on Acast. See acast.com/privacy for more information.

The advice industry is changing - insurance is changing, the only constant is claims. Your clients will have claims & in this episode we speak to Sheriff Hamza Head of Retail Claims at Zurich to explore what you can do to prepare for the inevitable ‘I think I need to make a claim’ call.
This wish you’d known chat will help you fire up a 1st class claims service. Its worth your attention because aside from being the right thing to do, benchmarking data tells us on average happy claimants refer 7 more clients. Wowsers!
Sheriff, Danni and Glen explore a whole stack of things including disclosure consideration, waiting period impacts, flow on impacts of career breaks, Agreed & endorsed agreed nuances, and the ol’ pros & cons of Tele Underwriting debate.
Are you in the advice industry and want to join in on the discussion? Jump into my risk adviser on Facebook: https://www.facebook.com/groups/myriskadviser
Wish You'd Known is hosted by Glen James and Danni Visser.
Thanks to Zurich & OnePath for supporting this episode. Continue your education by checking out Zone here: https://www.zoneeducation.com.au/
We acknowledge the darkinjung people, Traditional Custodians of the land on which our studio sits, and pay respects to their Elders past and present. We extend that respect to Aboriginal and Torres Strait Islander peoples who may listen to our podcast.

Hosted on Acast. See acast.com/privacy for more information.

Adam Crabbe is a strategy specialist at Zurich and a detail over achiever. Today he spends much of his day in the insurance research space but this PDS aficionado cut his teeth in the industry as a planner. During his planning days he also provided education for Kaplan, and still holds his CFP.
So we got him in helps us understand what you need to know when it comes to lump sum cover and we asked him to hone in on the details devils that will expediate or delay moola hitting the bank at claim stage
In this chat we cover: - Terminal illness nuances- TPD non working definitions- TPD partial benefits & functional assessments- Child trauma positioning- Ownership tips- Gainful employment impacts
Are you in the advice industry and want to join in on the discussion? Jump into my risk adviser on Facebook: https://www.facebook.com/groups/myriskadviser
Wish You'd Known is hosted by Glen James and Danni Visser.
Thanks to Zurich & OnePath for supporting this episode. Continue your education by checking out Zone here: https://www.zoneeducation.com.au/
We acknowledge the darkinjung people, Traditional Custodians of the land on which our studio sits, and pay respects to their Elders past and present. We extend that respect to Aboriginal and Torres Strait Islander peoples who may listen to our podcast.

Hosted on Acast. See acast.com/privacy for more information.

Adam Crabbe a Strategy Specialist at Zurich we will be meandering through the Income Protection maze to uncover those detail devils that have tangible impact on monthly benefit moola.
We cover-fluctuating income & its impact on pre-disability income-variations in market definitions and partial/ total disability intricacies.-waiting period nuances what can cause them to restart-monthly benefit period traps and what you need to know to determine ‘off work’.-what you need to know about the frenemy situation between IP & SIS so you can steer clear of enemy lines.
Are you in the advice industry and want to join in on the discussion? Jump into my risk adviser on Facebook: https://www.facebook.com/groups/myriskadviser
Wish You'd Known is hosted by Glen James and Danni Visser.
Thanks to Zurich & OnePath for supporting this episode. Continue your education by checking out Zone here: https://www.zoneeducation.com.au/
We acknowledge the darkinjung people, Traditional Custodians of the land on which our studio sits, and pay respects to their Elders past and present. We extend that respect to Aboriginal and Torres Strait Islander peoples who may listen to our podcast.

Hosted on Acast. See acast.com/privacy for more information.

Product research expert, aka PDS nerd Adam Crabbe – (Psst…. he’s also been an adviser and holds a CFP qualification) - sifts through the PDS haystack to unearth those detail devils that emerge when the rubber hits the claims road.
We explore~the flow on impacts of occupation variations~time off work and the gig economy~sneaky contract variations, particularly those that exist in trauma~inbuilt exclusions and effective affordability levers
Are you in the advice industry and want to join in on the discussion? Jump into my risk adviser on Facebook: https://www.facebook.com/groups/myriskadviser
Wish You'd Known is hosted by Glen James and Danni Visser.
Thanks to Zurich & OnePath for supporting this episode. Continue your education by checking out Zone here: https://www.zoneeducation.com.au/
We acknowledge the darkinjung people, Traditional Custodians of the land on which our studio sits, and pay respects to their Elders past and present. We extend that respect to Aboriginal and Torres Strait Islander peoples who may listen to our podcast.

Hosted on Acast. See acast.com/privacy for more information.