* 1:40 - Ryan introduces Nancy Tucker

* 3:15 – Nancy's journey into positive reinforcement training

* 8:19 – How a background in public relations helps Nancy as a trainer

* 15:13 - Find Nancy online at nancytucker.com to find out more about her work

* 17:53 –Nancy offers - Five tips for happier clients

* 55:50 – Preventing compassion fatigue and burnout by listening to clients to find solutions and by adjusting our expectations

* 57:32 – Behavior change takes time and requires patience

* 1:05 – What Nancy would like to see happen in the next 5-10 years in the animal training world

* 1:08 - Ryan thanks Nancy for coming on the show

* 1:09 - Ryan directs people to www.animaltrainingacademy.com to find out more about ATA - including membership