Summary

In this podcast episode, Chad Burmeister interviews Ben Roome, co-founder of Ethical Resolve, discussing the ethical implications of AI in various sectors. They explore how AI transforms customer experiences, the importance of governance and risk management, and the potential biases in AI systems. The conversation also touches on generative AI's opportunities and challenges, the future of human-AI interaction, and the skills sales professionals need to thrive in an AI-driven world.

Takeaways

AI is transforming customer experiences across all sectors.

Ethical procurement of AI tools is crucial for organizations.

Bias in AI can be mitigated but requires careful governance.

Legal risks are significant when deploying AI systems.

Generative AI presents both opportunities and challenges.

Trustworthiness in AI is rooted in organizational culture.

AI companions may lead to psychological impacts on users.

Sales professionals must critically evaluate AI outputs.

The future of work will involve retraining and adapting to AI tools.

Emerging AI technologies require ongoing ethical considerations.

Chapters

00:00 Introduction to Ethical AI

02:05 Transforming Customer Experience with AI

07:10 Risks and Governance in AI

10:19 Legal and Trust Risks in AI Deployment

13:38 Generative AI: Opportunities and Challenges

19:23 The Future of AI and Human Interaction

25:28 Emerging Trends in AI Ethics

28:58 Skills for Sales Professionals in the AI Era

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